One Stop - Customer Service Assistant

One Stop; Wellingborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading convenience store chain, One Stop, seeks a Customer Service Assistant for their Wellingborough location. The successful candidate will deliver excellent customer service, maintain store operations, and encourage customer feedback, all while working in a supportive team environment. This role offers flexibility and employee benefits within a fast-paced retail setting.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounts at Tesco Pharmacy

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Pass school leaver's age for eligibility.
• Ability to serve customers with passion and pride.
• Willingness to provide feedback and uphold safety standards.

Responsibilities

• Serve customers with excellent service.
• Maintain store appearance and safety.
• Occasionally run shifts in absence of leaders.

Skills

Customer Service

Communication

Teamwork

Education

School leaver's age

Job description

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One Stop - Customer Service Assistant, Wellingborough

Client: One Stop

Location: Wellingborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 563883fb76ea

Job Views: 46

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description:

One Stop • Wellingborough • Apply by 01-Jun-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts.
• Maintaining a clean, tidy, and organized environment.
• Occasionally running shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.

If the store has a Post Office Local

Your duties will include managing the Post Office operations, which requires passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills and serve communities through three distribution centers in Brownhills, Nursling, and Wakefield.

Please Note

We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts at various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job share, and more