One Stop - Customer Service Assistant

One Stop; Bury St Edmunds; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to join the team in Bury St Edmunds. In this role, you'll deliver exceptional customer service while working across various store areas, ensuring a safe and welcoming environment for all customers. The position offers flexible working arrangements and an inclusive atmosphere as part of a company committed to valuing its employees.

Benefits

Staff discounts

Healthcare benefits

Pension scheme

Flexible working

Wellbeing services

Qualifications

• Experience in customer service or retail preferred.
• Ability to work in a fast-paced environment.
• Willingness to adhere to safety protocols.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Assisting customers with their needs and processing payments.
• Participating in community events and following security procedures.

Skills

Customer Service

Teamwork

Communication

Safety Procedures

Job description

One Stop • Bury St Edmunds • Apply by 20-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end to ensure accurate pay.
• Following security procedures and using safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the Post Office Local operations, including passing necessary background checks; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility and Benefits

We are committed to inclusive recruitment and support accessibility needs. Our benefits include staff discounts, healthcare, pension schemes, flexible working, and wellbeing services.