One Stop - Customer Service Assistant

One Stop; Bicester; On-site; GBP 10,000 - 20,000; Full time

Job summary

A leading convenience store chain is hiring a Customer Service Assistant in Bicester. This role involves providing excellent customer service, maintaining the store's appearance, and supporting various operational tasks. Ideal candidates will thrive in a fast-paced environment and contribute to a team-oriented culture.

Benefits

Flexible working arrangements

Discounts

Insurance and medical plans

Qualifications

• Strong customer service orientation is essential.
• Able to work in a fast-paced retail environment.
• Flexibility in work hours and tasks is required.

Responsibilities

• Serve customers with passion and pride.
• Stock shelves and maintain store appearance.
• Process payments and assist with customer inquiries.

Skills

Customer Service

Teamwork

Communication

Education

Above school leaver age

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Bicester

Client: One Stop

Location: Bicester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 42ecb25d0dfe

Job Views: 5

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

The customer is at the heart of everything we do. You will constantly look for ways to improve service through on-the-job coaching and feedback, ensuring a safe environment for all.

You will be Responsible For:

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customer feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks, following training and policies.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and adhering to policies.
• Clocking in and out accurately for proper pay.
• Following security procedures and wearing safety equipment where available.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing post office operations, including passing background checks.

Flexible Working:

We support flexible working arrangements to accommodate different life stages and commitments. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. Part of Tesco since 2003, we are committed to serving our local communities.

Please Note:

Applicants must be above school leaver age. Benefits include discounts, insurance, medical plans, flexible working, and more.