One Stop - Customer Service Assistant

One Stop; Mansfield; On-site; GBP 18,000 - 23,000; Full time

Job summary

As a Customer Service Assistant at One Stop, you will play a vital role in delivering exceptional customer service in a dynamic retail environment. Responsibilities include managing stock, processing transactions, and contributing to a positive shopping experience. This role offers flexible working options, and you will be part of a supportive and inclusive team committed to customer satisfaction.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Insurance discounts and health checks

Flexible working arrangements

Qualifications

• Enthusiastic about service and teamwork.
• Able to communicate effectively with customers.
• Experience in a fast-paced retail environment preferred.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Perform tasks across all store areas including tills and stock routines.
• Ensure compliance with safety and security procedures.

Skills

Customer Service

Communication

Teamwork

Education

Above school leaver age

Job description

One Stop • Mansfield 2698 • Apply by 27-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance, your role, and how to contribute to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls, especially on self-service checkouts, and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If the store has a Post Office Local, your duties will include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, approaching retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and the planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including Post Office, PayPoint, lottery, vending solutions, and more.

Part of Tesco since 2003, we operate from three distribution centres and are committed to an inclusive, accessible recruitment process. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. Check your local school leaver age here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• Insurance discounts, health checks, cash plans, and more
• Additional perks include flexible working, pension schemes, life assurance, and private medical insurance (if applicable).