One Stop - Customer Service Assistant

Tesco; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to join their team. In this dynamic role, you will engage with customers, ensuring their shopping experience is exceptional. Your responsibilities will include stocking shelves, processing transactions, and maintaining a welcoming store environment. This position offers the opportunity to work in a fast-paced retail setting, where your contributions will directly impact customer satisfaction. With a strong emphasis on teamwork and community involvement, this role is perfect for those passionate about customer service and looking to grow within a supportive and inclusive company.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

Discounted Eye Care

Discounts at Tesco Pharmacy

Annual Leave Increasing with Service

Retirement Savings Plan

Life Assurance

Flexible Working Arrangements

Qualifications

• Passion for serving customers and providing excellent service.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments efficiently.
• Encourage customer feedback and respond to queries.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Join to apply for the One Stop - Customer Service Assistant role at Tesco

1 week ago Be among the first 25 applicants

Join to apply for the One Stop - Customer Service Assistant role at Tesco

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

1. I know my customers and serving them with passion and pride, giving great natural service.
2. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. I work across all areas of the store including, online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
4. Putting into practice the training I have received to ensure we work all work safely.
5. Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
6. Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
7. Being myself, living our values, making everyone feel welcome, and always following our policies.
8. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
9. I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
10. I always follow the think 25 policy when serving age-restricted products to all customers.
11. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
12. I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
13. At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
14. I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
15. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome discussions about flexible working. Whether you are starting your career, seeking more flexibility, or going through life-changing moments, talk to us about how we can support your needs.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including groceries, fresh food, and additional services like Post Office, cash machines, and vending solutions.

As a subsidiary of Tesco, we operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are committed to inclusivity and accessibility, having been accredited as a Disability Leader Level 3. For more information on our accessibility support, please click here.

Please Note

We will only consider applicants who have passed the school leaver’s age. For details, please click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)*
• 20% Discount on F&F Clothing in Tesco Stores*
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank*
• Discounted eye care through Vision Express*
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts through our Colleague Deals platform
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and more
• Annual leave increasing with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working arrangements

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail