One Stop - Customer Service Assistant

TN United Kingdom; Lincoln; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading convenience store chain. In this role, you’ll provide exceptional service to customers while maintaining a welcoming store environment. You'll engage with customers, manage various store operations, and contribute to a positive shopping experience. This position offers flexibility and the chance to be part of a supportive team dedicated to serving the community. If you’re passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you!

Benefits

Employee Discounts

Health Insurance

Flexible Working

Community Engagement Opportunities

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Encourage customer feedback and participate in community events.
• Follow safety procedures and manage shifts in absence of supervisors.

Skills

Customer Service

Communication Skills

Teamwork

Safety Procedures

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Lincoln

Client: One Stop

Location: Lincoln, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: e5c7e45bf9d1

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. You will also be encouraged to find ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and colleagues alike.

You will be Responsible For:

1. Serving customers with passion and pride, delivering natural service.
2. Encouraging customer feedback via surveys.
3. Working across store areas including online, tills, replenishment, vending, and stock routines.
4. Practicing safety training and procedures.
5. Participating in seasonal, community, and charity events.
6. Understanding store performance and contributing to profit goals.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out accurately.
9. Following security procedures and wearing safety equipment.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding to assistance calls and explaining actions to customers.
12. Maintaining a clean, organized store environment.
13. Potentially managing shifts in absence of supervisors.
14. Following all training to ensure safety and legality.

If the store has a Post Office Local, duties include managing daily operations and passing background checks; failure to do so may result in withdrawal of the job offer.

Flexible Working:

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. We offer a wide range of products and services, including Post Office, vending, and financial services. As a Tesco subsidiary, we maintain operational independence with support from our distribution centers.

Note:

We recruit individuals above the school leaver age. Benefits include discounts, insurance, health services, flexible working, and more. T&C's apply.