Oncology Scheduling Specialist

Lancashire Teaching Hospital NHS Foundation Trust; Preston; Sur place; GBP 21 000 - 28 000; Plein temps

Résumé du poste

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced Oncology Booking Officer to join our patient-centred oncology booking team. You will process all new oncology referrals, manage the XRT pathway, prioritise work and booking patient appointments with strict adherence to cancer wait times and Trust protocols.

You will work closely with clinicians and managers to ensure timely scheduling, maintain appointment templates, and communicate clearly with patients.

Responsabilités

• Utilise in-depth knowledge of appointment booking protocols to correctly book patient planning scan, treatment and any associated appointments and send detailed appointment letters containing instructions.
• Ensure maximum utilisation of appointment slots (including cancellation slots) and communicate changes to relevant staff.
• Demonstrate a specialised knowledge of cancer waits and how this affects the booking process, ensuring patients are booked accordingly via MOSAIQ booking system and Harris Flex.
• Use judgement and experience in dealing with patient queries and decide on the appropriate course of action.
• Provide advice and reassurance to patients on preparation for examinations, giving out complex and sensitive information, such as diet and starving instructions.

Description du poste

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced Oncology Booking Officer to join our patient-centred oncology booking team. You will process all new oncology referrals, manage the XRT pathway, prioritise work and booking patient appointments with strict adherence to cancer wait times and Trust protocols.

You will work closely with clinicians and managers to ensure timely scheduling, maintain appointment templates, and communicate clearly with patients.