Oncology Appointments Coordinator

Lancashire Teaching Hospitals; Preston; On-site; GBP 21,000 - 24,000; Full time

Job summary

Lancashire Teaching Hospitals is seeking an Oncology Booking Co-Ordinator to manage the end-to-end radiotherapy appointment scheduling process. You will ensure accurate bookings, maintain wait times, and work with clinical leads to support cancer pathways.

The role requires excellent communication, frontline customer service, and experience with hospital administration. You will rotate across oncology booking duties and interact with a wide range of colleagues while upholding Trust protocols.

Qualifications

• GCSE English and Maths at Grade C or above or equivalent.
• NVQ 2 or equivalent in Office Administration or similar.
• Knowledge of medical terminology helpful.
• Experience with Quadramed, Evolve, MOSAIQ, Varian systems an asset.

Responsibilities

• Manage accurate booking process for radiotherapy pathways.
• Use booking protocols and templates to schedule scans, treatment and related appointments.
• Monitor breach dates and ensure timely appointments in line with Trust RTT targets.
• Coordinate with oncology teams to align waits and pathways.
• Support deferrals, amendments and cancellations with clear communication to patients.

Skills

Communication skills

Customer service

Office software

Education

GCSE English & Maths

NVQ 2 or equivalent

Tools

MOSAIQ

Quadramed

Evolve

Varian systems

Microsoft Word

Microsoft Excel

Job description

Lancashire Teaching Hospitals is seeking an Oncology Booking Co-Ordinator to manage the end-to-end radiotherapy appointment scheduling process. You will ensure accurate bookings, maintain wait times, and work with clinical leads to support cancer pathways.

The role requires excellent communication, frontline customer service, and experience with hospital administration. You will rotate across oncology booking duties and interact with a wide range of colleagues while upholding Trust protocols.