Oncology Appointment Coordinator - Cross-Site

The Methodist Church in Britain; Wakefield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS pension plan

Generous holiday allowance

Employee health and wellbeing services

Onsite nursery

Childcare vouchers

Home electronics scheme

Working carers support

Carer-friendly policies

Job summary

Mid Yorkshire Teaching NHS Trust is seeking a Booking Clerk to join the Oncology Patient Access Team. The role involves booking outpatient and day-case appointments, maintaining accurate pathway records, and supporting the booking service across multiple sites.

You will handle a central call line, liaise with clinicians, and ensure timely appointments while following SOPs and Trust policies. A customer-focused approach and strong IT skills are essential.

Qualifications

• GCSE English Language and Maths at grade C or above, or equivalent experience.
• IT qualification such as CLAIT or ECDL.
• NVQ Level 3 in Business Administration, or equivalent experience.

Responsibilities

• Book, cancel and rearrange outpatient and day case appointments in line with clinical instructions and SOPs.
• Monitor patient tracking lists so patients are seen within national and local waiting time targets, escalating capacity problems early.
• Record RTT codes, clinical activity, treatment information and system discharges accurately on PAS and related systems.
• Process referrals, including day case administrative booking and coding, and route internal requests to clinicians via ICE.
• Handle the central call service for appointment and pathway enquiries.
• Liaise with clinicians and clinical administration teams to keep patient pathways correctly recorded.
• Support the Patient Access Team Leader in delivering the booking service.
• Process clinic changes.
• Carry out general administrative tasks.
• Work flexibly across sites.
• Communicate sensitively with distressed and anxious patients and relatives.
• Follow SOPs and Trust policy to meet required timescales.

Skills

Excellent communication

Organising

Customer service

Teamwork

Education

GCSE English & Maths (C or above)

CLAIT or ECDL

NVQ Level 3 in Business Administration

Tools

Microsoft Office

CRM systems

Job description

Mid Yorkshire Teaching NHS Trust is seeking a Booking Clerk to join the Oncology Patient Access Team. The role involves booking outpatient and day-case appointments, maintaining accurate pathway records, and supporting the booking service across multiple sites.

You will handle a central call line, liaise with clinicians, and ensure timely appointments while following SOPs and Trust policies. A customer-focused approach and strong IT skills are essential.