Oncology Receptionist

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare institution in England is seeking a Receptionist to manage the reception area and provide essential front-line administrative services. The successful candidate will assist patients and visitors, manage appointments using the hospital's PiMS system, and support the training of new staff. The Trust is committed to staff wellbeing and offers opportunities for professional development while delivering outstanding patient care.

Qualifications

• Proficient in using the PiMS system for patient management.
• Ability to handle telephone enquiries and manage difficult conversations.
• Experience in providing administrative support in a healthcare setting.

Responsibilities

• Manage the reception area and provide clerical services.
• Book and confirm patient appointments using the hospital system.
• Provide information and guidance to patients and visitors.

Skills

Communication skills

Empathy

Attention to detail

Tools

PiMS system

Flow Manager

Job description

Responsibilities

The Receptionist is responsible for the reception area within the Unit. They will work as part of a team providing front-line administrative and clerical services to the Department. This role primarily involves booking patients in and out using the hospital PiMS system, as well as undertaking other duties including answering telephone calls from internal and external callers, sending appointment notifications to patients, and booking patient transport. Patient/public contact welcome and assist patients, relatives and visitors, providing information and guidance as required. Handle telephone enquiries professionally, ensuring accuracy and compliance with confidentiality policies. Use communication skills to overcome barriers such as language or disability. Remain calm with aggressive or distressed individuals and show empathy when patients receive bad news. Alert nursing staff to any unwell patients or visitors. Relay information from managers and treat all individuals respectfully and non-judgementally. Maintain concentration in a busy, noisy environment and keep patients updated when clinics are running late.

Out-patient Clinics

Make and confirm follow-up appointments. Arrange transport when needed. Maintain accurate clinic data on Flow Manager/PiMS and ensure clinics are cashed up within one working day.

Using PiMS

Update patient records with accurate data, using questioning skills to obtain required information. Book follow-up appointments.

Training & Other Duties

Support training of new or temporary reception staff. Manage post distribution and maintain clinic/reception areas. Redirect calls appropriately and provide cover for absent staff, which may include additional hours. Liaise with consultants, managers and secretaries regarding clinic status. Prioritise workload in a demanding environment and ensure pre-treatment requirements, such as blood tests and reviews, are arranged.

About the Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.