Onboarding Team Leader

NatWest Group; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial institution in Manchester is looking for an Onboarding Team Leader to lead a customer-focused financial crime team. This role emphasizes compliance and driving customer satisfaction. The ideal candidate should have strong leadership and communication skills and a proven ability to ensure high service standards. This position offers a unique opportunity to develop your network across the bank and be recognized for your leadership abilities.

Qualifications

• Experience in people leadership, with the ability to embed a thriving culture.
• Strong communication and interpersonal skills.
• Ability to deliver presentations to senior audiences.

Responsibilities

• Oversee team performance against agreed objectives.
• Manage risk to ensure compliance with regulations.
• Provide coaching and feedback to maintain service levels.

Skills

People leadership

Strong communication skills

Interpersonal skills

Operational efficiency

Planning and organizational skills

Job description

Overview

We're seeking a dynamic leader to guide a customer-focused financial crime team, driving success while fostering a culture where team members feel valued, engaged, and recognised. You'll play a significant part in delivering trust and advocacy to our customers, ensuring the team keeps the customer at the heart of everything they do. This is an excellent opportunity to be recognised for your people leadership skills and develop your network across the bank.

What you'll do

As an Onboarding Team Leader, you'll embed a culture focused on adherence to compliance and financial crime regulations. You'll guide your team to maintain high levels of product and service knowledge to meet customer needs, all while upholding the highest standards of compliance. Additionally, you'll use feedback from colleagues and customers to drive continuous improvement in the customer experience, ensuring financial crime risks are effectively managed.

• Overseeing the performance of the team against agreed objectives, taking steps to manage and drive performance
• Managing risk to make sure that key regulatory, operational and control processes are adhered to
• Providing your team with coaching and feedback to maintain high levels of service and good customer outcomes
• Liaising with senior management to report on your team's performance and help drive strategy initiatives across the bank

Requirements

• Experience in people leadership, with the ability to embed a thriving culture across a team
• Strong communication and interpersonal skills; ability to develop and coach others to deliver outstanding levels of customer service
• Ability to deliver and maintain an understanding of the wider aims of the bank
• Experience of communicating, preparing and delivering presentations to senior audiences
• The ability to identify operational inefficiencies and provide practical solutions for them
• Well-developed planning and organisational skills