Onboarding Specialist — Hybrid, Customer Care & Commission

CMR Jobs Limited; England; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Commission scheme

Hybrid working

Ownership of onboarding

Progress opportunities

Job summary

CMR Jobs Limited is seeking an organized Onboarding Coordinator to join our growing team in the Cheshire area. You will manage the end-to-end onboarding journey for new customers, coordinating documentation, updates and handoffs with internal teams and external stakeholders.

This role offers hybrid working (3 days in the office, 2 days at home) and a chance to own the onboarding process, deliver excellent customer service and continuously improve processes in a fast-paced environment.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicator, able to liaise with multiple stakeholders.
• Customer-focused with a passion for delivering a great onboarding experience.

Responsibilities

• Coordinate end-to-end onboarding for new customers.
• Act as main point of contact with regular updates and support.
• Gather, review and process onboarding documentation and information.
• Liaise with internal teams and external stakeholders for a seamless experience.
• Monitor progress, address delays and resolve issues.
• Maintain accurate records in systems and databases.
• Ensure onboarding activities comply with internal procedures and regulations.
• Identify improvements to onboarding processes.

Skills

Organised

Communication

Customer service

Attention to detail

IT literacy

Microsoft Office

CRM / database systems

Tools

Microsoft Office

CRM systems

Job description

CMR Jobs Limited is seeking an organized Onboarding Coordinator to join our growing team in the Cheshire area. You will manage the end-to-end onboarding journey for new customers, coordinating documentation, updates and handoffs with internal teams and external stakeholders.

This role offers hybrid working (3 days in the office, 2 days at home) and a chance to own the onboarding process, deliver excellent customer service and continuously improve processes in a fast-paced environment.