Onboarding Coordinator - Hybrid, Commission Eligible

CMR Jobs Limited; Ellesmere Port; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Commission scheme

Hybrid working

Job summary

CMR Jobs Limited is seeking an Onboarding Coordinator to join our Cheshire team on a hybrid basis. You will manage the end-to-end onboarding journey for new customers, coordinating documentation, updates and communications to ensure a smooth start.

You will act as the primary contact across internal teams and external stakeholders, track progress, resolve delays and ensure compliance with internal procedures. Strong organisation and proactive problem solving are essential.

Qualifications

• Experience in administration, coordination, onboarding or customer service.
• Excellent organisational and communication skills.
• Comfortable liaising with multiple stakeholders.
• IT literate with CRM or database experience.

Responsibilities

• Coordinate and manage the end-to-end onboarding process for new customers.
• Act as a key point of contact throughout the onboarding journey, providing regular updates and support.
• Gather, review and process relevant documentation and information to ensure all onboarding requirements are met.
• Liaise with internal teams and external stakeholders to ensure a seamless onboarding experience.
• Monitor onboarding progress, proactively identifying and resolving any delays or potential issues.
• Maintain accurate records, systems and databases, ensuring all information is up to date.
• Ensure all onboarding activities are completed in line with internal procedures and compliance requirements.
• Identify opportunities to improve onboarding processes and enhance the overall customer experience.

Skills

Organised

Attention to detail

Communication

Customer service

Proactive

Multi-tasking

Tools

Microsoft Office

CRM systems

Job description

CMR Jobs Limited is seeking an Onboarding Coordinator to join our Cheshire team on a hybrid basis. You will manage the end-to-end onboarding journey for new customers, coordinating documentation, updates and communications to ensure a smooth start.

You will act as the primary contact across internal teams and external stakeholders, track progress, resolve delays and ensure compliance with internal procedures. Strong organisation and proactive problem solving are essential.