Onboarding Coordinator

CMR Jobs Limited; England; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Commission scheme

Hybrid working

Ownership of onboarding

Progress opportunities

Job summary

CMR Jobs Limited is seeking an organized Onboarding Coordinator to join our growing team in the Cheshire area. You will manage the end-to-end onboarding journey for new customers, coordinating documentation, updates and handoffs with internal teams and external stakeholders.

This role offers hybrid working (3 days in the office, 2 days at home) and a chance to own the onboarding process, deliver excellent customer service and continuously improve processes in a fast-paced environment.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicator, able to liaise with multiple stakeholders.
• Customer-focused with a passion for delivering a great onboarding experience.

Responsibilities

• Coordinate end-to-end onboarding for new customers.
• Act as main point of contact with regular updates and support.
• Gather, review and process onboarding documentation and information.
• Liaise with internal teams and external stakeholders for a seamless experience.
• Monitor progress, address delays and resolve issues.
• Maintain accurate records in systems and databases.
• Ensure onboarding activities comply with internal procedures and regulations.
• Identify improvements to onboarding processes.

Skills

Organised

Communication

Customer service

Attention to detail

IT literacy

Microsoft Office

CRM / database systems

Tools

Microsoft Office

CRM systems

Job description

Location: Cheshire (Hybrid Working)
Working Pattern: 3 days office-based / 2 days working from home

The Opportunity

We are currently recruiting for an Onboarding Coordinator to join a growing and forward-thinking business, playing a key role in ensuring a smooth, efficient and positive onboarding experience for new customers.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has exceptional organisational skills and takes pride in delivering outstanding customer service.

You'll be responsible for coordinating the onboarding journey from initial engagement through to completion, ensuring all relevant processes, documentation and communication are handled accurately and efficiently.

Key Responsibilities

• Coordinate and manage the end-to-end onboarding process for new customers.
• Act as a key point of contact throughout the onboarding journey, providing regular updates and support.
• Gather, review and process relevant documentation and information to ensure all onboarding requirements are met.
• Liaise with internal teams and external stakeholders to ensure a seamless onboarding experience.
• Monitor onboarding progress, proactively identifying and resolving any delays or potential issues.
• Maintain accurate records, systems and databases, ensuring all information is up to date.
• Ensure all onboarding activities are completed in line with internal procedures and compliance requirements.
• Identify opportunities to improve onboarding processes and enhance the overall customer experience.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator, comfortable liaising with a variety of stakeholders.
• Customer-focused, with a genuine passion for delivering a great experience.
• Proactive and able to manage multiple priorities in a busy environment.
• Comfortable working independently as well as part of a wider team.
• IT literate, with good working knowledge of Microsoft Office and CRM or database systems.
• Experienced in administration, coordination, onboarding or customer service roles.

What's on Offer?

• Commission scheme
• A varied and rewarding role within an established and growing business.
• Hybrid working, with three days office-based and two days working from home.
• The opportunity to take ownership of the onboarding process and make a real difference.
• A supportive working environment with opportunities to develop and progress.

If you're an organised, personable and proactive individual looking for your next opportunity, we'd love to hear from you.