Onboarding Coordinator

CMR Jobs Limited; Ellesmere Port; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Commission scheme

Hybrid working

Job summary

CMR Jobs Limited is seeking an Onboarding Coordinator to join our Cheshire team on a hybrid basis. You will manage the end-to-end onboarding journey for new customers, coordinating documentation, updates and communications to ensure a smooth start.

You will act as the primary contact across internal teams and external stakeholders, track progress, resolve delays and ensure compliance with internal procedures. Strong organisation and proactive problem solving are essential.

Qualifications

• Experience in administration, coordination, onboarding or customer service.
• Excellent organisational and communication skills.
• Comfortable liaising with multiple stakeholders.
• IT literate with CRM or database experience.

Responsibilities

• Coordinate and manage the end-to-end onboarding process for new customers.
• Act as a key point of contact throughout the onboarding journey, providing regular updates and support.
• Gather, review and process relevant documentation and information to ensure all onboarding requirements are met.
• Liaise with internal teams and external stakeholders to ensure a seamless onboarding experience.
• Monitor onboarding progress, proactively identifying and resolving any delays or potential issues.
• Maintain accurate records, systems and databases, ensuring all information is up to date.
• Ensure all onboarding activities are completed in line with internal procedures and compliance requirements.
• Identify opportunities to improve onboarding processes and enhance the overall customer experience.

Skills

Organised

Attention to detail

Communication

Customer service

Proactive

Multi-tasking

Tools

Microsoft Office

CRM systems

Job description

Location: Cheshire (Hybrid Working)

Working Pattern: 3 days office-based / 2 days working from home

The Opportunity

We are currently recruiting for an Onboarding Coordinator to join a growing and forward-thinking business, playing a key role in ensuring a smooth, efficient and positive onboarding experience for new customers.

This is an excellent opportunity for someone who enjoys working in a fast‑paced environment, has exceptional organisational skills and takes pride in delivering outstanding customer service.

You’ll be responsible for coordinating the onboarding journey from initial engagement through to completion, ensuring all relevant processes, documentation and communication are handled accurately and efficiently.

Key Responsibilities

• Coordinate and manage the end-to-end onboarding process for new customers.
• Act as a key point of contact throughout the onboarding journey, providing regular updates and support.
• Gather, review and process relevant documentation and information to ensure all onboarding requirements are met.
• Liaise with internal teams and external stakeholders to ensure a seamless onboarding experience.
• Monitor onboarding progress, proactively identifying and resolving any delays or potential issues.
• Maintain accurate records, systems and databases, ensuring all information is up to date.
• Ensure all onboarding activities are completed in line with internal procedures and compliance requirements.
• Identify opportunities to improve onboarding processes and enhance the overall customer experience.

About You

• Highly organised with excellent attention to detail.
• A confident communicator, comfortable liaising with a variety of stakeholders.
• Customer-focused, with a genuine passion for delivering a great experience.
• Proactive and able to manage multiple priorities in a busy environment.
• Comfortable working independently as well as part of a wider team.
• IT literate, with good working knowledge of Microsoft Office and CRM or database systems.
• Experienced in administration, coordination, onboarding or customer service roles.

What's on Offer?

• Commission scheme
• A varied and rewarding role within an established and growing business.
• Hybrid working, with three days office-based and two days working from home.
• The opportunity to take ownership of the onboarding process and make a real difference.
• A supportive working environment with opportunities to develop and progress.

If you're an organised, personable and proactive individual looking for your next opportunity, we'd love to hear from you