Onboarding Experience Specialist

Business Stream; Gogar; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

10% bonus potential

Pension plan

31 days annual leave + bank holidays

Subsidised staff restaurant

Free gym membership

Employee discounts

Salary sacrifice cycle to work

Job summary

Business Stream is seeking an Onboarding Adviser based at our Edinburgh Park office to own customer account information and ensure onboarding and offboarding are accurate, efficient, and timely. You will handle transfers, occupancy changes, new connections, disputes and inquiries, working with customers, wholesalers and colleagues to maintain records and deliver a high-quality service.

The role prioritises process improvement, regulatory compliance and data protection, in a busy environment.

Qualifications

• Experience in a customer service environment.
• A proven ability to manage and enhance the customer experience.
• Strong time management to meet deadlines and KPIs.
• Experience using billing or case management systems.
• Strong problem solving, accuracy and attention to detail.
• Confident communication and relationship-building skills.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Take ownership of customer account information and ensure onboarding and offboarding are accurate and timely.
• Handle transfers, occupancy changes, new connections, supply disputes and inquiries.
• Collaborate with customers, wholesalers and colleagues to maintain records and deliver a high-quality service.
• Identify opportunities to improve processes while ensuring regulatory and data protection compliance.

Skills

Customer service

Billing systems

Time management

Communication

Problem solving

Collaboration

Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Business Stream is seeking an Onboarding Adviser based at our Edinburgh Park office to own customer account information and ensure onboarding and offboarding are accurate, efficient, and timely. You will handle transfers, occupancy changes, new connections, disputes and inquiries, working with customers, wholesalers and colleagues to maintain records and deliver a high-quality service.

The role prioritises process improvement, regulatory compliance and data protection, in a busy environment.