Onboarding Adviser

Business Stream Ltd; City of Edinburgh; Hybrid; GBP 27.000 - 29.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Pension plan

Gym membership

Staff restaurant

31 days annual leave

Salary sacrifice cycle to work

Employee discounts

Zusammenfassung

Business Stream Ltd in Edinburgh Park is seeking an Onboarding Adviser to own customer account information and ensure onboarding and offboarding are accurate and timely. You’ll manage transfers, occupancy changes, new connections and disputes, coordinating with customers, wholesalers and colleagues to maintain accurate records.

You’ll identify opportunities to improve processes while ensuring all activities meet regulatory and data protection requirements, delivering high-quality service and

Qualifikationen

• Customer-focused, organised and able to handle detailed information in a busy environment.
• Experience in a customer service environment.
• Understanding of how to enhance the customer experience.
• Ability to organise and prioritise workload to meet deadlines and KPIs.
• Experience using billing or case management systems.
• Strong problem-solving, accuracy and attention to detail.
• Confident communication and relationship-building skills.
• Proficient in Microsoft Word and Excel.
• Flexible, collaborative approach to supporting team priorities.

Aufgaben

• Own client account information and manage onboarding and offboarding accurately and on time.
• Handle transfers, occupancy changes, new connections, supply disputes and enquiries.
• Collaborate with customers, wholesalers and colleagues to maintain accurate records.
• Identify opportunities to improve processes and add value while complying with regulatory and data protection requirements.

Kenntnisse

Customer service

Data handling

Communication

MS Word

MS Excel

Attention to detail

Problem solving

Team player

Tools

Billing system

Case management system

Jobbeschreibung

As an Onboarding Adviser, you’ll take ownership of customer account information and help ensure customers are onboarded and offboarded accurately, efficiently and within agreed timescales. You’ll manage a varied workload across activities such as transfers, changes of occupancy, new connections, supply disputes and customer enquiries, working closely with customers, wholesalers and colleagues to maintain accurate records and deliver a high-quality service. You’ll also identify opportunities to improve our processes and add value for customers, while ensuring all activity meets operational, regulatory and data protection requirements.

About you

• You’ll be customer-focused, organised and comfortable managing detailed information in a busy environment. You’ll communicate clearly, build positive working relationships and take a proactive approach to resolving queries and meeting deadlines.
• Previous experience of working in a customer service environment
• A strong understanding of how to manage and enhance the customer experience
• The ability to organise and prioritise your workload to meet deadlines and KPIs
• Experience of using billing or case management systems
• Strong problem-solving skills, accuracy and attention to detail
• Confident communication and relationship-building skills
• Competence in Microsoft Word and Excel
• A flexible, collaborative approach to supporting team and business priorities

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary of £26,750 increasing to £28,660 once training and probation are complete £28,660
• 10% annual bonus potential
• Attractive pension plan
• Monday to Friday based in our office within Edinburgh Park.
• 31 days annual leave and six bank holidays
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including cycle to work

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

Closing Date

21 October 2026

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Contact information

Contact name: Recruitment Team

Email: [e-mail]