Onboarding & Client Experience Specialist - Healthcare SaaS

Carefeed; Tipton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading senior care platform in the UK is seeking a Client Experience Specialist to facilitate onboarding for new clients. This role entails guiding clients through implementation, ensuring they feel supported and confident in using the platform. The ideal candidate will be customer-centric with strong communication and technical skills. Benefits include comprehensive health insurance, a 401(k) plan, and opportunities for career growth. Join a dynamic startup making a real impact in senior care.

Benefits

Comprehensive medical, dental, and vision insurance

401(k) plan

Paid vacation and sick time

Company-paid holidays

Opportunities for career growth

Qualifications

• 3+ years of experience in a similar client success, customer service, or technical support role.

Responsibilities

• Lead new clients through the full implementation and onboarding process.
• Provide high-level support during onboarding.
• Develop and customize platform solutions for clients.
• Track client trends and product usage to improve adoption.
• Collaborate to refine processes for client engagement.

Skills

Customer-Centric and Self-Motivated

Tech-Savvy and Detail-Oriented

Strong Facilitator and Communicator

Proficient in Key Tools

Adaptable and Collaborative

Healthcare and SaaS Experience

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Word

Excel

Google Docs

Adobe

DocuSign

Canva

Job description

A leading senior care platform in the UK is seeking a Client Experience Specialist to facilitate onboarding for new clients. This role entails guiding clients through implementation, ensuring they feel supported and confident in using the platform. The ideal candidate will be customer-centric with strong communication and technical skills. Benefits include comprehensive health insurance, a 401(k) plan, and opportunities for career growth. Join a dynamic startup making a real impact in senior care.