Onboard Guest Experience Steward

Stena Line; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Work‑life balance

Concessionary travel

Pension & life cover

Gym discounts

Wellbeing plan

Maternity/Paternity pay

Cycle to work

Employee assistance

Training & progression

Job summary

Stena Line, Europe’s leading ferry company, is hiring for onboard hospitality roles aboard Britannica. You will work across restaurants, bars, duty-free and guest areas to deliver a friendly, efficient service to passengers and crew.

This full-time, permanent position in the Onboard Services team offers training, career progression and a strong team culture. English communication, multitasking, and a customer-first mindset are essential.

Qualifications

• Must be able to communicate in English, both written and verbal.
• Strong at multi-tasking and working in a fast-paced environment.
• Positive attitude and a team player is a must.
• Attention to detail and ambition to develop within the company.
• STCW including crowd management (preferred).
• ENG1 Medical (preferred).
• Food Hygiene Level 2 (preferred).

Responsibilities

• Support onboard hospitality operations – Work across the restaurants, bars, duty‑free shop and other passenger areas to support the smooth running of the vessel.
• Maintain high standards – Ensure areas are clean, presentable and maintained to Stena Line’s required standards.
• Work effectively as part of the onboard team – Collaborate closely with colleagues to provide a friendly, efficient and professional service to passengers and fellow crew members.
• Follow health, safety and company procedures – Work safely and responsibly onboard, following all relevant Stena Line policies, procedures and maritime requirements.
• Deliver excellent customer service – Ensure guests have a welcoming, comfortable and enjoyable experience throughout their journey.

Skills

English communication

Multitasking

Team player

Attention to detail

STCW crowd management (preferred)

ENG1 Medical (preferred)

Food Hygiene Level 2 (preferred)

Job description

Stena Line, Europe’s leading ferry company, is hiring for onboard hospitality roles aboard Britannica. You will work across restaurants, bars, duty-free and guest areas to deliver a friendly, efficient service to passengers and crew.

This full-time, permanent position in the Onboard Services team offers training, career progression and a strong team culture. English communication, multitasking, and a customer-first mindset are essential.