Onboard Sales and Services Steward

Stena Line; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Work‑life balance

Concessionary travel

Pension & life cover

Gym discounts

Wellbeing plan

Maternity/Paternity pay

Cycle to work

Employee assistance

Training & progression

Job summary

Stena Line, Europe’s leading ferry company, is hiring for onboard hospitality roles aboard Britannica. You will work across restaurants, bars, duty-free and guest areas to deliver a friendly, efficient service to passengers and crew.

This full-time, permanent position in the Onboard Services team offers training, career progression and a strong team culture. English communication, multitasking, and a customer-first mindset are essential.

Qualifications

• Must be able to communicate in English, both written and verbal.
• Strong at multi-tasking and working in a fast-paced environment.
• Positive attitude and a team player is a must.
• Attention to detail and ambition to develop within the company.
• STCW including crowd management (preferred).
• ENG1 Medical (preferred).
• Food Hygiene Level 2 (preferred).

Responsibilities

• Support onboard hospitality operations – Work across the restaurants, bars, duty‑free shop and other passenger areas to support the smooth running of the vessel.
• Maintain high standards – Ensure areas are clean, presentable and maintained to Stena Line’s required standards.
• Work effectively as part of the onboard team – Collaborate closely with colleagues to provide a friendly, efficient and professional service to passengers and fellow crew members.
• Follow health, safety and company procedures – Work safely and responsibly onboard, following all relevant Stena Line policies, procedures and maritime requirements.
• Deliver excellent customer service – Ensure guests have a welcoming, comfortable and enjoyable experience throughout their journey.

Skills

English communication

Multitasking

Team player

Attention to detail

STCW crowd management (preferred)

ENG1 Medical (preferred)

Food Hygiene Level 2 (preferred)

Job description

Become a part of Europe’s leading Ferry Company.

At Stena Line, we work together to transform our business and achieving our vision - Connecting Europe for a sustainable future. Great team work and a friendly atmosphere is in our DNA. We are true problem-solvers and are always up for a new challenge.

Do you have previous experience working at sea or in the hospitality industry and are you ready for a new adventure?

Onboard Britannica there are 2 restaurants, 3 bars, duty free shop and 538 cabins, here you will have the opportunity to shine: utilizing all your current skills and gaining vital new ones. Working alongside a close-knit team, you have the responsibility to ensure that the journey is exciting and comfortable, both for our guests and for your colleagues. The journey starts with us – come join our family!

Some of your key responsibilities

• Support onboard hospitality operations – Work across the restaurants, bars, duty‑free shop and other passenger areas to support the smooth running of the vessel.
• Maintain high standards – Ensure areas are clean, presentable and maintained to Stena Line’s required standards.
• Work effectively as part of the onboard team – Collaborate closely with colleagues to provide a friendly, efficient and professional service to passengers and fellow crew members.
• Follow health, safety and company procedures – Work safely and responsibly onboard, following all relevant Stena Line policies, procedures and maritime requirements.
• Deliver excellent customer service – Ensure guests have a welcoming, comfortable and enjoyable experience throughout their journey.

What you will experience

If you’ve worked at sea in the past, then you know how special it is, that the team soon becomes like a second family. When onboard staying in one of our single occupancy ensuite crew cabins, there’s a gym and plenty of room to relax, have fun and hang out with your colleagues. We are hoping that you see the job as a chance to grow and develop, and an experience that will hopefully open doors to the future.

Benefits

• Fantastic work-life balance
• Concessionary travel on any route on the Irish Sea/North Sea
• 75% Discounts on UK Rail travel
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
• Enhanced Maternity and Paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who you are

At Stena Line, your personality matters as much as how good you are at what you do, regardless of your role our values, welcoming, caring, and reliable guide you in your everyday work and the challenges you face.

Requirements:

• Must be able to communicate in English, both written and verbal.
• Strong at multi-tasking and working in a fast-paced environment
• Positive attitude and a team player is a must
• Attention to detail and ambition to develop within the company
• STCW including crowd management (preferred)
• ENG1 Medical (preferred)
• Food Hygiene Level 2 (preferred)

Interested?

In order to ensure fair and unbiased selection, we do not request a personal letter. Instead, we request your responses to our selection questions. If you proceed, you will then receive an email with a link to our recruitment assessments, objectively identifying the most suitable candidate for the role.

This is a full-time, permanent position based onboard Britannica within our Onboard Services department.

If you have any questions regarding the position you are welcome to contact Sam Newbiggin at [e-mail]. If you have questions about the recruitment process you are welcome to contact Phillip Howarth, Talent Acquisition Co-Ordinator, [e-mail].

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 8,750 employees in our Stena Line family across Scandinavia, around the UK, the North Sea and, the Baltics, all actively support the daily business. Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.

Location: United Kingdom/Ireland,Harwich

Last day of application: October, 09, 2026

Our sustainability strategy

Our commitment to sustainability is centred around five focus areas linked to the UN Global Goals which are directly related to our business.

Here at Stena Line, we are all part of the same crew. We might not work on the same ship or even at sea, but we are all still family

Did you know that only 2 % of all people working within shipping are women? At the same time studies show that gender equal companies make more money, is better at keeping talent and show more innovation and creativity.