Onboard Guest Experience Steward

Stena Line; Tendring; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Fantastic work-life balance

Concessionary travel on routes on the

Company pension & life assurance

Discounts on gym memberships & digital

Wellbeing cash plan

Enhanced Maternity and Paternity pay

Cycle to work scheme

Employee Assistance Programme

Progression opportunities

Job summary

Stena Line invites hospitality professionals to join the Britannia onboard as part of the Onboard Services team. This full-time, permanent role involves working across restaurants, bars and duty-free areas to ensure smooth operations and exceptional guest experiences at sea.

You will join a close-knit crew, delivering friendly, efficient service while following safety procedures and maintaining high cleanliness and presentation standards for a memorable journey.

Qualifications

• Must be able to communicate in English, both written and verbal.
• Strong at multi-tasking and working in a fast-paced environment.
• Positive attitude and a team player is a must.
• Attention to detail and ambition to develop within the company.

Responsibilities

• Support onboard hospitality operations - Work across the restaurants, bars, duty-free shop and other passenger areas to support the smooth running of the vessel.
• Maintain high standards - Ensure areas are clean, presentable and maintained to Stena Line's required standards.
• Work effectively as part of the onboard team - Collaborate closely with colleagues to provide a friendly, efficient and professional service to passengers and fellow crew members.
• Follow health, safety and company procedures - Work safely and responsibly onboard, following all relevant Stena Line policies, procedures and maritime requirements.
• Deliver excellent customer service - Ensure guests have a welcoming, comfortable and enjoyable experience throughout their journey.

Skills

English communication

Multi-tasking

Team player

Attention to detail

Job description

Stena Line invites hospitality professionals to join the Britannia onboard as part of the Onboard Services team. This full-time, permanent role involves working across restaurants, bars and duty-free areas to ensure smooth operations and exceptional guest experiences at sea.

You will join a close-knit crew, delivering friendly, efficient service while following safety procedures and maintaining high cleanliness and presentation standards for a memorable journey.