Onboard Sales and Services Steward

Stena Line; Parkeston; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Concessionary travel

Rail discounts

Pension scheme

Life assurance

Wellbeing benefits

Maternity and paternity pay

Cycle to work

Employee assistance programme

Training & progression

Job summary

Stena Line in the United Kingdom is seeking onboard hospitality crew to deliver outstanding guest experiences across restaurants, bars, and shops aboard Britannia. You will join a tight-knit team, contribute to a safe and welcoming journey, and grow your skills at sea.

Experience at sea or hospitality helps, with strong multitasking, teamwork, and a positive attitude. The role offers extensive training, competitive benefits, and opportunities for progression within the company.

Qualifications

• Excellent guest service and hospitality skills.
• Ability to work across multiple onboard areas.
• Strong team collaboration and communication.
• Willingness to learn and adapt in a fast-paced environment.
• English language proficiency.

Responsibilities

• Support onboard hospitality operations across restaurants, bars, and shops.
• Maintain high standards of cleanliness and presentation.
• Collaborate with crew to deliver friendly, efficient service.
• Follow health, safety and maritime procedures.
• Deliver excellent customer service and ensure guest satisfaction.

Skills

Customer service

Teamwork

Multi-tasking

Attention to detail

English communication

Education

STCW Certification

Job description

At Stena Line, we work together to transform our business and achieving our vision - Connecting Europe for a sustainable future. Great team work and a friendly atmosphere is in our DNA. We are true problem-solvers and are always up for a new challenge.

Do you have previous experience working at sea or in the hospitality industry and are you ready for a new adventure?

Onboard Britannica there are 2 restaurants, 3 bars, duty free shop and 538 cabins, here you will have the opportunity to shine: utilizing all your current skills and gaining vital new ones. Working alongside a close-knit team, you have the responsibility to ensure that the journey is exciting and comfortable, both for our guests and for your colleagues. The journey starts with us - come join our family!

Some of your key responsibilities

• Support onboard hospitality operations - Work across the restaurants, bars, duty-free shop and other passenger areas to support the smooth running of the vessel.
• Maintain high standards - Ensure areas are clean, presentable and maintained to Stena Line's required standards.
• Work effectively as part of the onboard team - Collaborate closely with colleagues to provide a friendly, efficient and professional service to passengers and fellow crew members.
• Follow health, safety and company procedures - Work safely and responsibly onboard, following all relevant Stena Line policies, procedures and maritime requirements.
• Deliver excellent customer service - Ensure guests have a welcoming, comfortable and enjoyable experience throughout their journey.

What you will experience

If you've worked at sea in the past, then you know how special it is, that the team soon becomes like a second family. When onboard staying in one of our single occupancy ensuite crew cabins, there's a gym and plenty of room to relax, have fun and hang out with your colleagues. We are hoping that you see the job as a chance to grow and develop, and an experience that will hopefully open doors to the future.

To ensure the secure and structured processing of your personal data, we only accept applications submitted through our online recruitment system.

If you have any questions regarding the position you are welcome to contact Sam Newbiggin at [e-mail]. If you have questions about the recruitment process you are welcome to contact Phillip Howarth, Talent Acquisition Co-Ordiner, [e-mail].

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe's most comprehensive route network focusing on transportation of both passengers and freight. We have over 8,750 employees in our Stena Line family across Scandinavia, around the UK, the North Sea and, the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion - and welcome all applicants.

Must be able to communicate in English, both written and verbal.

• Strong at multi-tasking and working in a fast-paced environment
• Positive attitude and a team player is a must
• Attention to detail and ambition to develop within the company
• STCW including crowd management (preferred)
• ENG1 Medical (preferred)
• Food Hygiene Level 2 (preferred)

Fantastic work-life balance

• Concessionary travel on any route on the Irish Sea/North Sea
• 75% Discounts on UK Rail travel
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
• Enhanced Maternity and Paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who you are

At Stena Line, your personality matters as much as how good you are at what you do, regardless of your role our values, welcoming, caring, and reliable guide you in your everyday work and the challenges you face.