Service Desk Analyst - 2nd Line IT Support (Remote/On-site)

Inspirec; Gravesend; On-site; GBP 20,000 - 30,000; Full time

Job summary

A technology service provider is looking for a proactive Service Desk Analyst to join their Helpdesk team in Gravesend. This entry-level role involves managing escalations from the 1st line team, providing 2nd line support for Microsoft 365 and Intune environments, and delivering excellent service to both internal users and external clients. The position offers an opportunity to learn and grow in a dynamic IT environment.

Qualifications

• Strong background in Microsoft 365 administration.
• Experience with Microsoft Azure and Intune.
• Good understanding of Active Directory and networking.

Responsibilities

• Act as the escalation point for 1st line tickets.
• Provide 2nd line support for internal IT services.
• Manage incidents across Microsoft 365 and Intune.

Skills

Microsoft 365 administration

Microsoft Azure

Microsoft Intune

Active Directory

Troubleshooting

Communication skills

Tools

ITSM tools

Job description

A technology service provider is looking for a proactive Service Desk Analyst to join their Helpdesk team in Gravesend. This entry-level role involves managing escalations from the 1st line team, providing 2nd line support for Microsoft 365 and Intune environments, and delivering excellent service to both internal users and external clients. The position offers an opportunity to learn and grow in a dynamic IT environment.