Customer Service Technical Support

Stratospherec Limited; Guildford; On-site; GBP 25,200 - 30,800; Full time

Job summary

A leading technology firm in Guildford is seeking a bright and ambitious individual for a full-time Customer Service / Technical Support role. You will answer helpdesk queries, investigate issues, and manage customer accounts while working on-site. This entry-level position offers a great opportunity for those with a customer service background or a keen interest in IT to join a growing team in a dynamic environment, with a pay range of up to £28k per annum.

Qualifications

• Experience in customer service or a strong interest in IT.
• Ability to communicate effectively with customers.
• Familiarity with helpdesk ticketing systems is a plus.

Responsibilities

• Answer helpdesk phone line & ticketing system.
• Investigate and resolve customer issues.
• Log bugs for the development team.
• Perform basic account management tasks.

Skills

Customer service experience

Problem-solving skills

Ability to investigate issues

Basic IT knowledge

Job description

Stratospherec Limited provided pay range

This range is provided by Stratospherec Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Stratospherec Limited

Customer Service / Technical Support role - Tech Company in Guildford - Up to £28k

My client is a leading e-commerce company for Electronics repair and retail.

Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries.

You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.

As a Customer Service / Technical Support member, you will be tasked with the below responsibilities:

• Answering the helpdesk phone line & helpdesk ticketing system
• Answering general queries
• Investigating issues and resolving them where possible
• Ensuring that all queries are responded to within timeframes
• Logging bugs and communicating them to the development team for resolution
• Basic account management, such as the registration/cancellation of software licenses, assistance with adjusting settings, and educating clients
• Working with third-party partners to resolve issues

This role will consider people with a customer service background in customer service or an interest in IT.

The role is being offered on a full-time basis and requires on-site attendance.

Seniority Level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Information Technology

Industries

• Technology, Information and Media