IT Support Engineer & Helpdesk Lead (Remote/On‑Site)

Candour; Chorley; On-site; GBP 26,000 - 36,000; Full time

Job summary

A recruitment agency is searching for a Helpdesk Team Lead to join their growing IT team in Chorley. The role involves supporting engineers, maintaining service quality, and ensuring customer satisfaction. Candidates should have strong IT support experience and solid technical knowledge across various environments. This full-time position offers a dynamic work environment where you will contribute to long-term IT planning and improvements, while also providing hands-on support when needed.

Qualifications

• Strong experience in IT support preferably in a managed service provider.
• Solid technical knowledge across Windows, networks, cloud services.
• Ability to build trust and strong working relationships.

Responsibilities

• Support end users with technical issues.
• Maintain secure and optimized systems.
• Visit client sites for hands-on support.
• Contribute to IT planning and improvements.
• Ensure high standards of service and communication.

Skills

IT support experience

Technical knowledge in Windows environments

Confidence in delivering remote support

Proactive mindset

Job description

A recruitment agency is searching for a Helpdesk Team Lead to join their growing IT team in Chorley. The role involves supporting engineers, maintaining service quality, and ensuring customer satisfaction. Candidates should have strong IT support experience and solid technical knowledge across various environments. This full-time position offers a dynamic work environment where you will contribute to long-term IT planning and improvements, while also providing hands-on support when needed.