On‑Site SAP Support Analyst for ERP Excellence

Jobtrain; Poole; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

6% employer pension

Private medical insurance

Dental insurance

Annual leave increasing with service

Perkbox employee discounts

Job summary

Sunseeker International is seeking a proactive SAP Support Analyst to join our on-site IT team in Poole, Dorset. You will act as a trusted liaison between business users and technical teams, handling SAP issues end to end and ensuring stability across core processes.

You will triage incidents, manage user accounts and roles, and collaborate with partners to resolve complex issues while contributing to testing, documentation and process improvements.

Qualifications

• Experience in 1st/2nd line SAP support.
• Strong SAP knowledge with user/role management.
• Familiarity with IT service management and ITIL foundations.

Responsibilities

• Acting as first and second line SAP incidents and service requests, ensuring issues are logged, prioritised, triaged and resolved in line with SLAs.
• Gathering detailed user requirements, assessing feasibility, ROI and recommending next steps through internal change processes.
• Managing SAP user accounts, roles and transaction code allocations.
• Investigating root causes of recurring issues using Solution Manager and working with partners to implement permanent fixes.
• Participating in unit, integration and user acceptance testing (UAT) for system changes and upgrades.
• Creating and maintaining high-quality system and support documentation.
• Collaborating with internal stakeholders and external vendors to deliver effective support outcomes.
• Identifying opportunities for training and process optimisation to reduce future support demand.
• Supporting the management of third‑party vendor performance and associated costs.

Skills

SAP Support

1st/2nd line support

User & role management

ITIL knowledge

Stakeholder communication

Education

Bachelor's degree in CS/IT

ERP/SAP exposure desirable

Tools

Jira

ServiceNow

Solution Manager

SAP ECC6

Job description

Sunseeker International is seeking a proactive SAP Support Analyst to join our on-site IT team in Poole, Dorset. You will act as a trusted liaison between business users and technical teams, handling SAP issues end to end and ensuring stability across core processes.

You will triage incidents, manage user accounts and roles, and collaborate with partners to resolve complex issues while contributing to testing, documentation and process improvements.