On-Site Property Helpdesk Administrator

Godolphin Management Co Ltd; Newmarket; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Life assurance

Group income protection

Discretionary Christmas bonus

Benefits platform with discounts

Health & wellbeing initiatives

Job summary

Godolphin Management Co Ltd in Newmarket, England, is seeking a Property Office Administrator to join our busy Property team on a full-time, on-site basis. You will be the first point of contact for occupants, employees and contractors across 350 properties, ensuring timely responses and accurate records.

You will coordinate maintenance, manage access, keep stakeholders informed, and support daily reporting while upholding GDPR obligations and high service standards.

Qualifications

• GCSEs English and Maths at Grade 4/C or above are essential.
• Proficient in Microsoft Office Outlook and Excel.

Responsibilities

• Act as the first point of contact for stakeholders, responding to enquiries in person, by telephone and via email.
• Process reactive maintenance requests and allocate work to in-house teams or external contractors.
• Identify and elevate issues requiring urgent attention, obtaining approvals and authorisations where necessary.
• Monitor the progress of maintenance works to ensure timely completion and maintain accurate records within the Property Management System
• Liaise with internal departments, contractors and occupants to coordinate access to properties, racing yards and stud farms.
• Manage the issue and return of keys, communicating with engineers, contractors and customers regarding attendance, access arrangements, completion of works and any follow-up actions.
• Follow up with stakeholders to ensure issues are resolved effectively and to a high standard.
• Keep management informed of priority activities and work status, including the preparation of daily reports.

Skills

Organisational skills

Communication

Customer-focused

Attention to detail

Confidentiality

Education

GCSE English and Maths (Grade 4/C or above)

Tools

Microsoft Outlook

Microsoft Excel

Property Management System

Job description

Godolphin Management Co Ltd in Newmarket, England, is seeking a Property Office Administrator to join our busy Property team on a full-time, on-site basis. You will be the first point of contact for occupants, employees and contractors across 350 properties, ensuring timely responses and accurate records.

You will coordinate maintenance, manage access, keep stakeholders informed, and support daily reporting while upholding GDPR obligations and high service standards.