Property Office Administrator at Godolphin Management Co Ltd

Godolphin Management Co Ltd; Newmarket; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Pension scheme

Life assurance

Group income protection

Discretionary Christmas bonus

Benefits platform with discounts

Health & wellbeing initiatives

Descripción de la vacante

Godolphin Management Co Ltd in Newmarket, England, is seeking a Property Office Administrator to join our busy Property team on a full-time, on-site basis. You will be the first point of contact for occupants, employees and contractors across 350 properties, ensuring timely responses and accurate records.

You will coordinate maintenance, manage access, keep stakeholders informed, and support daily reporting while upholding GDPR obligations and high service standards.

Formación

• GCSEs English and Maths at Grade 4/C or above are essential.
• Proficient in Microsoft Office Outlook and Excel.

Responsabilidades

• Act as the first point of contact for stakeholders, responding to enquiries in person, by telephone and via email.
• Process reactive maintenance requests and allocate work to in-house teams or external contractors.
• Identify and elevate issues requiring urgent attention, obtaining approvals and authorisations where necessary.
• Monitor the progress of maintenance works to ensure timely completion and maintain accurate records within the Property Management System
• Liaise with internal departments, contractors and occupants to coordinate access to properties, racing yards and stud farms.
• Manage the issue and return of keys, communicating with engineers, contractors and customers regarding attendance, access arrangements, completion of works and any follow-up actions.
• Follow up with stakeholders to ensure issues are resolved effectively and to a high standard.
• Keep management informed of priority activities and work status, including the preparation of daily reports.

Conocimientos

Organisational skills

Communication

Customer-focused

Attention to detail

Confidentiality

Educación

GCSE English and Maths (Grade 4/C or above)

Herramientas

Microsoft Outlook

Microsoft Excel

Property Management System

Descripción del empleo

Property Office Administrator – Godolphin Management Co Ltd (Newmarket, England)

This Full time on site position offers great opportunities for career growth.

Are you highly organised, with a natural ability to prioritise competing demands? Do you take pride in delivering excellent customer service and building positive relationships with a wide range of stakeholders? If this sounds like you, we would love to hear from you! Godolphin are seeking a Property Office Administrator to join our busy Property team. Working within our Property Helpdesk, you will be the first point of contact for occupants, employees and contractors across our 350 properties, offices, racing yards and stud farms.

As a Property Office Administrator, reporting to the Head of Estates and Facilities, you will:

• Act as the first point of contact for stakeholders, responding to enquiries in person, by telephone and via email.
• Process reactive maintenance requests and allocate work to the appropriate in-house teams or external contractors.
• Identify and elevate issues requiring urgent attention, obtaining approvals and authorisations where necessary.
• Monitor the progress of maintenance works to ensure timely completion and maintain accurate records within the Property Management System
• Liaise with internal departments, contractors and occupants to coordinate access to properties, racing yards and stud farms.
• Manage the issue and return of keys, communicating with engineers, contractors and customers regarding attendance, access arrangements, completion of works and any follow-up actions.
• Follow up with stakeholders to ensure issues are resolved effectively and to a high standard.
• Keep management informed of priority activities and work status, including the preparation of daily reports.

We are looking for someone who:

• Has excellent organisational skills and the ability to manage and prioritise a varied workload
• Communicates confidently and professionally with people at all levels
• Brings a positive, proactive and customer-focused approach to their work
• Understands the importance of accuracy, confidentiality and attention to detail, ensuring records are maintained in line with GDPR requirements
• Holds GCSEs (or equivalent qualifications) in English and Maths at Grace 4/C or above (essential)
• Is proficient in the Microsoft Suite (particularly Outlook & Excel) (essential)
• Has previous experience in a customer service or helpdesk (desirable)

This is an excellent opportunity for an organised and approachable administrator who enjoys working in a fast-paced environment, solving problems and providing high-quality service to customers and colleagues.

In return, we offer a salary from £28,000 dependant on experience, and a generous benefits package including:

• Private healthcare (including dental cover)
• Pension scheme
• Life assurance
• Group income protection
• Discretionary Christmas bonus
• A benefits platform offering discounts and cashback at over 700 retailers
• Health & wellbeing initiatives including discounts at local and major chain gym groups

Full job description is available upon request.

Closing date for applications: Monday 21st September 2026 however, candidates will be screened whilst the role is open and we reserve the right to close the vacancy ahead of the above-mentioned date should we receive a high volume of suitable applications.

Godolphin is the world’s largest thoroughbred operation, comprising breeding and racing interests spanning 6 countries, across 4 different continents. Founded in Dubai in 1992, the operation has been built on a foundation of innovation and uninhibited achievement that has led to a legacy of success for horses in Godolphin’s famous blue silks. Its global headquarters is in Newmarket, which is the epicentre of the UK’s thoroughbred industry.

Godolphin Management Co Ltd Main Office, Dalham Hall, Duchess Drive, Newmarket, Suffolk, CB8 9HE