Helpdesk Administrator

The Business Connection Group; Chester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

25 days holiday + BH

Employee Assistance Programme

Staff retail discounts

Job summary

The Business Connection Group in Chester is seeking a Helpdesk Administrator to manage urgent property enquiries and liaise with contractors from the head office. This full-time, office-based position requires strong customer service and clear communication.

Working hours are 9am–5pm, Monday to Friday, with a package including pension, private medical insurance, 25 days’ leave plus Bank Holidays, Employee Assistance Programme, and staff discounts.

Qualifications

• Customer service and telephony experience is essential, along with exceptional problem-solving abilities.
• Strong attention to detail and high accuracy are required.
• Excellent communication skills and the ability to work under time pressure are essential.

Responsibilities

• Being the first point of telephone contact for urgent property enquires - clarifying details and providing initial guidance to the caller
• Process and accurately record property enquiries on the internal database
• Liaise with contractors to provide updates on estimated work and commencement dates, ensuring all parties are kept informed and the internal system updated
• Determine responsibility for repair issues and advise the caller accordingly
• Confirm completion of works with contractors and processing of recharges when required
• Determine the correct accounting code when processing orders to maintain budget levels
• Communication with internal departments following works to maintain fixtures and fittings inventory
• Assist in driving contractor performance through feedback on time, cost, and quality assessments
• To log and follow through the support required with insurance claims, liaising with stakeholders, contractors and insurance companies

Skills

Customer service

Telephony

Excel

Outlook

Attention to detail

Organisational skills

Communication

Team player

Problem-solving

Difficult conversations

Tools

Excel

Outlook

Job description

Working for this highly successful and passionate business with over 20 years as a recognised market leader, the Helpdesk Administrator will be the first point of contact for urgent property and health and safety enquiries, liaising with contractors to provide updates on estimated work.

Hours of work - Monday to Friday, 9am-5pm.

The Chester Head Office is based in the city centre in a stunning location - the role is fully office-based. With free city centre parking; a company pension; private medical insurance; 25 days' holiday plus Bank Holidays; an Employee Assistance Programme; employee recognition awards; and access to a platform with retail discounts and offers.

Responsibilities

• Being the first point of telephone contact for urgent property enquires - clarifying details and providing initial guidance to the caller
• Process and accurately record property enquiries on the internal database
• Liaise with contractors to provide updates on estimated work and commencement dates, ensuring all parties are kept informed and the internal system updated
• Determine responsibility for repair issues and advise the caller accordingly
• Confirm completion of works with contractors and processing of recharges when required
• Determine the correct accounting code when processing orders to maintain budget levels
• Communication with internal departments following works to maintain fixtures and fittings inventory
• Assist in driving contractor performance through feedback on time, cost, and quality assessments
• To log and follow through the support required with insurance claims, liaising with stakeholders, contractors and insurance companies

Skills and Experience

• Customer service and telephony experience is essential, along with exceptional problem-solving abilities
• Excel and Outlook skills (including Inbox management) are essential
• High degree of accuracy and attention to detail
• Great organisational skills and ability to prioritise and work to tight timescales
• Excellent communication skills, both written and verbal
• Flexibility to cover other departmental tasks or assist as required
• Good team player
• Able to manage difficult conversations

KEYWORDS: helpdesk, property, queries, support, claims

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.