On-Site Operations Leader – Drive Service Excellence

Concentrix; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global services company seeks an Operations Manager for their Bredbury location. The successful candidate will oversee operations, ensuring exceptional client service while maximizing financial performance. This role requires 3-5 years of experience in a call center and strong team leadership skills. The candidate should have excellent problem-solving abilities and the capacity to mentor team members. The position is full-time and offers opportunities for career growth.

Benefits

Free Learning and Leadership Development programs

Career growth opportunities

Qualifications

• Minimum 3–5 years’ experience in a call center environment, including at least 2 years in a Team Leader role.
• Strong leadership and team management skills, ability to mentor, coach and provide direction.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee and optimize operations to deliver exceptional service to clients.
• Analyze and maintain Client Service Level Agreements.
• Maximize revenue generation for financial projects.

Skills

Team leadership

Analytical skills

Coaching and development

Communication skills

Problem-solving

Tools

Operational management software

CRM tools

Job description

A leading global services company seeks an Operations Manager for their Bredbury location. The successful candidate will oversee operations, ensuring exceptional client service while maximizing financial performance. This role requires 3-5 years of experience in a call center and strong team leadership skills. The candidate should have excellent problem-solving abilities and the capacity to mentor team members. The position is full-time and offers opportunities for career growth.