Senior IT Support Engineer (2nd/3rd Line) - Azure & Security

Smart Managed Solutions; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Smart Managed Solutions is seeking an experienced IT Support Engineer (2nd/3rd line) in London to join the IT team. The role focuses on providing escalated support across Microsoft cloud technologies, on‑premises infrastructure, and end‑user environments.

You will work with Microsoft 365, Entra ID, Intune, and Azure, handling onboarding/offboarding, device configurations, and security monitoring, while contributing to project work and documentation within a small team.

Qualifications

• Proven experience in an IT support role covering 2nd and 3rd line responsibilities.
• Strong experience with Microsoft 365, Entra ID/AD and Intune/endpoint management.
• Azure administration, networking fundamentals and security tooling knowledge.
• Experience supporting Windows server/desktop environments and IT security practices.
• Ability to troubleshoot across multiple systems in a small IT team.

Responsibilities

• Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services.
• Serve as primary escalation point for complex technical issues.
• Assist with user onboarding/offboarding, device builds and config.
• Troubleshoot Microsoft 365, Entra ID, Intune, Azure, and security tooling.
• Maintain Windows server/desktop environments and cloud services.
• Contribute to security configuration, patching and governance compliance.
• Create and maintain technical documentation and knowledge base articles.

Skills

Microsoft 365

Entra ID/AD

Intune/Endpt Mgmt

Azure

Networking basics

Windows server

Security tools

Troubleshooting

Small IT team

Tools

PowerShell

Veeam

Job description

Smart Managed Solutions is seeking an experienced IT Support Engineer (2nd/3rd line) in London to join the IT team. The role focuses on providing escalated support across Microsoft cloud technologies, on‑premises infrastructure, and end‑user environments.

You will work with Microsoft 365, Entra ID, Intune, and Azure, handling onboarding/offboarding, device configurations, and security monitoring, while contributing to project work and documentation within a small team.