On-Site IT Support Engineer – First-Line Tech Expert

Penta Consulting; Epsom; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Christmas & Birthday Leave

Bike to Work

Travel Season Ticket Loan

Company Social Events

Company Incentive Trips

Employee Assistance Programme

Enhanced Family Planning Policies

Job summary

Penta Consulting in the United Kingdom seeks an on-site First Line IT Support Engineer to deliver responsive user support, maintain secure workplace tech, and perform Microsoft 365 administration. You will resolve Level 1 incidents, assist with meeting rooms, and record activity through the MSP ticketing system.

The role requires strong customer service, basic hardware/software knowledge, and familiarity with MSP environments.

Qualifications

• Customer service: clear, patient communication with non-technical users.
• Technical knowledge: solid grasp of Windows, Microsoft 365, Teams, SharePoint and peripherals.
• Security awareness: recognize suspicious messages and validate actions.
• Organisation: manage routine checks, tickets, and meeting room readiness.
• Ownership: record work and escalate via proper channels.
• Attention to detail: accurate tickets and prepared meeting spaces.
• Experience with an MSP is advantageous.
• Familiarity with MS Teams Rooms or similar devices.
• Knowledge of Microsoft Entra ID, groups and permissions.
• Experience administering Microsoft 365 services including SharePoint Online, Outlook, Teams.
• Experience using IT service management/ticketing systems.

Responsibilities

• Daily operations and security checks in the MSP ticketing system.
• Serve as first point of contact for end users needing IT assistance.
• Diagnose and resolve basic hardware, software, connectivity, and M365 issues.
• Assist with workstation setup, meeting room support, and access issues.
• Escalate unresolved issues and coordinate with MSP teams.
• Support Teams Rooms, displays, cameras and peripherals.
• Ensure meeting rooms are online and prepared for meetings.
• Record all Microsoft 365 administration tasks and changes.
• Support moves, changes, and workstation readiness with minimal disruption.

Skills

Customer service

Technical knowledge

Security awareness

Organisation

Ownership

Attention to detail

MSP experience

MS Teams Rooms

Microsoft Entra ID

SharePoint Online

Microsoft 365 administration

Tools

Windows

Microsoft 365

SharePoint

Teams

MSP ticketing system

Job description

Penta Consulting in the United Kingdom seeks an on-site First Line IT Support Engineer to deliver responsive user support, maintain secure workplace tech, and perform Microsoft 365 administration. You will resolve Level 1 incidents, assist with meeting rooms, and record activity through the MSP ticketing system.

The role requires strong customer service, basic hardware/software knowledge, and familiarity with MSP environments.