First-Line IT Support Specialist — Office-Based

Equals; Greater London; Presencial; GBP 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contributory pension

Life assurance

Health insurance - BUPA

Employee Assistance Programme

25 days holiday + birthday off

Cycle to work scheme

Season Ticket Loans

Free onsite gym & pool (London)

Interbank currency rates on travel/abx

Descripción de la vacante

Equals in Greater London is seeking a proactive 1st Line IT Support specialist to handle end-user issues, log requests, and deliver timely resolutions. You will triage tickets, perform basic admin tasks, and assist with VPN and device setups.

Ideal candidates have ITIL familiarity, Jira experience, and a working knowledge of Windows/macOS, Microsoft 365, and cloud platforms. This is an office-based role with standard hours and occasional on-call support.

Formación

• Strong customer service and communication skills are essential.
• 1st Line IT Support or Service Desk experience is preferred.
• Experience with Jira or similar ticketing systems.
• Basic networking concepts: DNS, DHCP, TCP/IP.
• Experience in an ITIL-based service environment.
• Exposure to cloud platforms (Azure / AWS).
• Knowledge of endpoint management tools (Intune / Jamf).
• Certifications listed: CompTIA A+, ITIL Foundation, Microsoft Fundamentals.

Responsabilidades

• Provide first-level IT support via Slack and ticketing system.
• Log, categorize, prioritise, escalate, and resolve issues per SLAs.
• Provide first-time fixes where possible and escalate others to 2nd/3rd line.
• Communicate issue status and resolution times to users.
• Troubleshoot hardware, software, and network issues on desktops, laptops, printers, peripherals.
• Support Windows and macOS operating systems and Microsoft 365 apps.
• Perform basic user account administration and VPN connectivity support.
• Set up equipment for new starters and collect leavers' assets.
• Maintain asset records and user documentation; follow IT security procedures.
• Create/update knowledge base articles; identify recurring issues and improvements.

Conocimientos

Customer service

Communication skills

ITIL awareness

Troubleshooting

Ticketing basics

Networking basics

Educación

CompTIA A+

ITIL Foundation

Microsoft Fundamentals

Herramientas

Jira

Intune

Jamf

Microsoft 365

Azure

Descripción del empleo

Equals in Greater London is seeking a proactive 1st Line IT Support specialist to handle end-user issues, log requests, and deliver timely resolutions. You will triage tickets, perform basic admin tasks, and assist with VPN and device setups.

Ideal candidates have ITIL familiarity, Jira experience, and a working knowledge of Windows/macOS, Microsoft 365, and cloud platforms. This is an office-based role with standard hours and occasional on-call support.