On-site IT Service Desk Technician

Burges Salmon LLP; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in Edinburgh is seeking a full-time On-site IT Service Desk Technician to provide vital technical support and ensure the smooth operation of IT services. The ideal candidate will excel in customer service, remaining calm under pressure and possessing strong communication skills. You will work collaboratively within a supportive team atmosphere. A commitment to diversity and a flexible working approach is encouraged.

Benefits

High quality work

Exciting development opportunities

Professional, friendly working environment

Qualifications

• You excel in delivering outstanding customer service and enjoy communicating with people at all levels.
• You can remain calm under pressure while maintaining a keen eye for detail and strong time management skills.
• Both written and verbal communication skills are excellent.
• You are adaptable and can handle a variety of tasks with ease.
• You possess a robust IT skillset, enabling you to navigate various software and tools efficiently.
• You can work independently and as part of a team, showing initiative and collaboration.

Responsibilities

• Provide on-the-ground support at the Edinburgh office.
• Ensure smooth running of video conferencing and audio-visual equipment.
• Resolve service desk incidents and escalate issues as necessary.

Skills

Customer Service skills

Calm Under Pressure

Excellent Communication

Flexibility

Strong IT Interest

Team Player

Job description

Overview

As our IT Department grows, we are recruiting for a full time On‑site IT Service Desk Technician in our Edinburgh office on a permanent basis. This is a personable and customer-focused role to develop your technology skillset.

In this role you will provide on‑the‑ground support to our Edinburgh office, including ensuring the smooth running of video conferencing and audio‑visual equipment during meetings and events, alongside service desk incident resolution and escalation. We are looking for a keen problem‑solver who is eager to go the extra mile to find solutions; you will join a friendly and hardworking service desk team where developing our people is at the heart of the business.

As an On‑site IT Service Desk Technician you will have the opportunity to make an impact in a progressive team. The IT Service Desk is the first point of contact for our users, providing support, guidance or diagnosis of simple technical problems, as well as escalation.

Testimonials from current IT Service Desk team members are included below to illustrate the team experience.

\u0027When speaking with staff who are having an IT issue – they are always very polite and grateful. It is great how much support you receive from your managers and colleagues. They are always very happy to give advice or help in any way they can.\u0027 — Phillip, Triage Technician

\u0027Having not come from a technology background it can be daunting starting in the IT Department, but I have been supported by colleagues and management to develop my practice, learn new skills and grow my confidence. It\u2019s a really collaborative team and everybody works together to help our users and co‑workers.\u0027 — Jess, Senior IT User Administrator

About You

To be successful you will need to demonstrate the following:

• Customer Service skills: You excel in delivering outstanding customer service and enjoy communicating with people at all levels.
• Calm Under Pressure: You can remain calm under pressure while maintaining a keen eye for detail and strong time management skills.
• Excellent Communication: Both written and verbal communication skills are excellent.
• Flexibility: You are adaptable and can handle a variety of tasks with ease.
• Strong IT Interest: You possess a robust IT skillset, enabling you to navigate various software and tools efficiently.
• Team Player: You can work independently and as part of a team, showing initiative and collaboration.

About Burges Salmon

Our six core values – Ambition, Collaboration, Commitment, Fairness, Quality and Respect – are at the heart of everything we do and help shape our unique culture. We offer high quality work and exciting development opportunities in a professional, friendly and sociable working environment with a real sense of community.

A full overview of the benefits of working at Burges Salmon can be found on the “Working at Burges Salmon” section of our careers page.

We were delighted to be awarded RollonFriday\u2019s “Law firm of the year 2025” and to be listed in The Times Top 50 Employers for Women 2023. Our commitment to excellence has recently been recognised by the IIP who have awarded us Platinum certification for investment in people.

We are committed to diversity and encourage applications from all backgrounds and identities. As a Disability Confident Leader, we provide a fully accessible recruitment process and offer an interview to disabled applicants who meet the minimum criteria for the job. We are open to discussing flexible working, full time or part time patterns.

For further details, please refer to the attached job description. If you have any questions regarding the role or the interview process, please contact Katarina Athanasakos (Resourcing Specialist) at [email protected]

To submit an application for this vacancy please click on the “Apply Now” button. Deadline – 1 October 2025.