On-Site IT Field Engineer – Install, Repair & Support

Lucid Support Services Ltd; Milton Keynes; On-site; GBP 18,000 - 30,000; Full time

Job summary

Lucid Support Services Ltd is seeking a Field Services Engineer to support IT and communications infrastructure across customer sites in the Herts, Bedfordshire and Bucks region. You will install, maintain and troubleshoot hardware and networks, delivering high-quality on-site support with a focus on customer satisfaction.

The role requires field travel, strong hardware and networking experience, and excellent communication to manage stakeholder expectations. UK driving licence is essential.

Qualifications

• Experience as Field Services Engineer or IT Support Engineer.
• Strong hardware break/fix, installation and troubleshooting experience.
• Knowledge of Microsoft technologies: O365, Windows 10/11, AD, Exchange.
• Experience supporting desktops, laptops, peripherals and end-user devices.
• Understanding of networking fundamentals including TCP/IP, switching and Wi-Fi.
• Experience carrying out on-site installations, upgrades and technical deployments.
• Strong fault-finding and problem-solving skills.
• Excellent customer-facing communication and stakeholder management skills.
• Full UK Driving Licence and willingness to travel throughout the region.
• Exposure to telecoms, connectivity or communications technologies would be advantageous.

Responsibilities

• Install, maintain, troubleshoot and repair IT and comms infrastructure across customer sites.
• Deliver high-quality on-site technical support and service delivery.
• Ensure equipment is installed and maintained to agreed service levels.
• Provide exceptional customer service and clear documentation of work.

Skills

Hardware fault-finding

On-site support

Customer-facing

Driving licence

Tools

O365

Windows 10/11

Active Directory

Exchange

TCP/IP

Wi‑Fi

Job description

Lucid Support Services Ltd is seeking a Field Services Engineer to support IT and communications infrastructure across customer sites in the Herts, Bedfordshire and Bucks region. You will install, maintain and troubleshoot hardware and networks, delivering high-quality on-site support with a focus on customer satisfaction.

The role requires field travel, strong hardware and networking experience, and excellent communication to manage stakeholder expectations. UK driving licence is essential.