Field Service Engineer

Lucid Support Services Ltd; Milton Keynes; Vor Ort; GBP 18.000 - 30.000; Vollzeit

Zusammenfassung

Lucid Support Services Ltd is seeking a Field Services Engineer to support IT and communications infrastructure across customer sites in the Herts, Bedfordshire and Bucks region. You will install, maintain and troubleshoot hardware and networks, delivering high-quality on-site support with a focus on customer satisfaction.

The role requires field travel, strong hardware and networking experience, and excellent communication to manage stakeholder expectations. UK driving licence is essential.

Qualifikationen

• Experience as Field Services Engineer or IT Support Engineer.
• Strong hardware break/fix, installation and troubleshooting experience.
• Knowledge of Microsoft technologies: O365, Windows 10/11, AD, Exchange.
• Experience supporting desktops, laptops, peripherals and end-user devices.
• Understanding of networking fundamentals including TCP/IP, switching and Wi-Fi.
• Experience carrying out on-site installations, upgrades and technical deployments.
• Strong fault-finding and problem-solving skills.
• Excellent customer-facing communication and stakeholder management skills.
• Full UK Driving Licence and willingness to travel throughout the region.
• Exposure to telecoms, connectivity or communications technologies would be advantageous.

Aufgaben

• Install, maintain, troubleshoot and repair IT and comms infrastructure across customer sites.
• Deliver high-quality on-site technical support and service delivery.
• Ensure equipment is installed and maintained to agreed service levels.
• Provide exceptional customer service and clear documentation of work.

Kenntnisse

Hardware fault-finding

On-site support

Customer-facing

Driving licence

Tools

O365

Windows 10/11

Active Directory

Exchange

TCP/IP

Wi‑Fi

Jobbeschreibung

Field Services Engineer - Herts, Bedfordshire & Bucks

Location: UK Wide/Regional Field-Based

Duration: 12 Weeks Initially

Rate: £165 per day (Umbrella)

An opportunity has arisen for a Field Services Engineer to support the installation, maintenance, troubleshooting and repair of IT and communications infrastructure across customer sites. The successful candidate will be responsible for delivering high-quality on-site technical support, ensuring equipment is installed and maintained to agreed service levels while providing exceptional customer service. This role would suit an engineer with strong hardware, networking and end-user support experience who enjoys working independently across multiple customer locations.

• Previous experience as a Field Services Engineer, IT Support Engineer or similar.
• Strong hardware break/fix, installation and troubleshooting experience.
• Knowledge of Microsoft Technologies: O365, Windows 10/11, AD, Exchange etc.
• Experience supporting desktops, laptops, peripherals and end-user devices.
• Understanding of networking fundamentals including TCP/IP, switching and Wi-Fi.
• Experience carrying out on-site installations, upgrades and technical deployments.
• Strong fault-finding and problem-solving skills.
• Excellent customer-facing communication and stakeholder management skills.
• Ability to accurately document work completed and maintain service records.
• Full UK Driving Licence and willingness to travel throughout the region.
• Exposure to telecoms, connectivity or communications technologies would be advantageous.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.