On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent

Fortis Hayes; Burton upon Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global household brand is seeking an On-Site IT Support Engineer in Burton upon Trent. You'll provide end-user support, manage device lifecycle, and lead inventory operations. Ideal candidates possess 3-5 years of IT experience, expertise in Windows/macOS, and strong customer service skills. Join us to support a dynamic IT environment with long-term growth potential.

Benefits

Growth: Long-term role potential

Structured workflow support

Qualifications

• 3-5 years IT experience required.
• Technical troubleshooting of Windows/macOS/mobile devices.
• Ability to image/deploy devices and manage hardware tasks.

Responsibilities

• Troubleshoot and provide end-user support for devices.
• Manage device lifecycle, including deployment and disposal.
• Lead inventory management and report weekly.

Skills

End-User Support

Windows/macOS deployment expertise

Networking basics (TCP/IP, Ethernet)

B2 English

Customer service

Team collaboration skills

Adaptability in fast-paced environments

Education

A+/MCP certifications

Job description

Overview

Job Title: On-Site IT Support Engineer (Level 1/2) - Burton On Trent; Client: A Global household brand (confidential); Location: Burton On Trent, England (UK) (On-Site); Duration: 15 days; Start: 30 Sep 2025; End Date: 20 Oct 2025; Rate: On application

Key Responsibilities

• End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
• Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
• Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
• Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.

Youll Need

• Technical: 3-5 years IT experience
• Windows/macOS deployment expertise
• Networking basics (TCP/IP, Ethernet)
• A+/MCP certifications (preferred)

• Soft Skills: B2 English
• Exceptional customer service
• Team collaboration skills
• Adaptability in fast-paced environments

Logistics

• Own car + valid license
• UK Resident
• 50 lbs lifting ability (to move equipment)
• Flexible schedule readiness

Why Join?

• Impact: Support a global healthcare innovators IT ecosystem.
• Growth: Long-term role (1 year potential) in a dynamic environment.
• Support: Structured workflow.

Apply

Apply now with your CV including your location:

• Your CV
• Confirmation of local availability
• Rate acceptance: (confirmed after application)

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