On-Site Housing Repairs Quality Inspector

Midland Heart; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company van

Fuel card

Job summary

Midland Heart is seeking a Quality Inspector to ensure repairs are completed right first time, reduce repeat issues and improve tenant satisfaction. You will inspect completed repairs, identify defects, investigate root causes, and drive improvements across contractors and operatives.

The role blends on-site property visits with office analysis, requiring a proactive approach, good communication, and a full UK driving licence.

Qualifications

• Relevant qualification in construction, building inspection, surveying or related discipline.
• Experience carrying out quality inspections in repairs, maintenance, housing or similar environment.
• Good knowledge of building regulations and safety requirements.
• Experience working with contractors to address quality issues and improvements.

Responsibilities

• Conduct quality inspections of completed repairs to ensure compliance and quality standards.
• Identify defects, service failures and non-compliance; ensure corrective actions.
• Investigate repeat repairs and tenant dissatisfaction to identify root causes.
• Monitor corrective actions and follow up to ensure resolution.
• Assess tenant satisfaction and use feedback to improve service delivery.
• Monitor contractor and operative performance to improve first-time fix rates.
• Collaborate with operational teams to enhance repair quality and outcomes.
• Communicate inspection findings clearly with tenants and stakeholders.
• Maintain accurate inspection records and generate trend reports.
• Provide technical guidance to support continuous improvement and compliance.

Skills

Quality inspections

Building regulations

Contractor liaison

Health & Safety

Driving licence

Education

NVQ / HNC or equivalent in construction

Job description

Midland Heart is seeking a Quality Inspector to ensure repairs are completed right first time, reduce repeat issues and improve tenant satisfaction. You will inspect completed repairs, identify defects, investigate root causes, and drive improvements across contractors and operatives.

The role blends on-site property visits with office analysis, requiring a proactive approach, good communication, and a full UK driving licence.