Quality Inspector

Midland Heart; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company van

Fuel card

Job summary

Midland Heart is seeking a Quality Inspector to ensure repairs are completed right first time, reduce repeat issues and improve tenant satisfaction. You will inspect completed repairs, identify defects, investigate root causes, and drive improvements across contractors and operatives.

The role blends on-site property visits with office analysis, requiring a proactive approach, good communication, and a full UK driving licence.

Qualifications

• Relevant qualification in construction, building inspection, surveying or related discipline.
• Experience carrying out quality inspections in repairs, maintenance, housing or similar environment.
• Good knowledge of building regulations and safety requirements.
• Experience working with contractors to address quality issues and improvements.

Responsibilities

• Conduct quality inspections of completed repairs to ensure compliance and quality standards.
• Identify defects, service failures and non-compliance; ensure corrective actions.
• Investigate repeat repairs and tenant dissatisfaction to identify root causes.
• Monitor corrective actions and follow up to ensure resolution.
• Assess tenant satisfaction and use feedback to improve service delivery.
• Monitor contractor and operative performance to improve first-time fix rates.
• Collaborate with operational teams to enhance repair quality and outcomes.
• Communicate inspection findings clearly with tenants and stakeholders.
• Maintain accurate inspection records and generate trend reports.
• Provide technical guidance to support continuous improvement and compliance.

Skills

Quality inspections

Building regulations

Contractor liaison

Health & Safety

Driving licence

Education

NVQ / HNC or equivalent in construction

Job description

Are you passionate about delivering excellent repairs services and ensuring tenants receive the quality they deserve? Our growing In-House Maintenance Team is seeking a Quality Inspector to play a key role in enhancing repair quality, tenant satisfaction, and service performance. Through inspections, quality assurance activities, and investigations, you will help ensure repairs are completed right first time, lessons are learned from service failures, and our tenants receive the high standard of service they expect and deserve.

This is more than simply identifying when something isn't right. You'll work with our operatives, contractors and repairs teams to understand tenant dissatisfaction, quality issues, identify where improvements are needed and help prevent repeat repairs and service failures.

With a varied mix of on-site inspections and office-based tasks and analysis, it’s a great opportunity to use technical knowledge while playing a direct role in improving the quality of our repairs service and the experience our tenants receive.

What will you be doing?

As a Quality Inspector, you will provide independent assurance on the quality and effectiveness of the repairs service through the assessment and investigation of completed repairs and customer interactions. You will monitor compliance with service standards, identify trends and root causes, share learning opportunities, and support continuous service improvement. The role plays a key part in delivering a high-quality, customer-focused repairs service that drives performance, compliance, and tenant satisfaction.

Responsibilities include, but aren't limited to:

• Conduct quality inspections of completed repairs to ensure compliance and quality standards.
• Identify defects, service failures, and non-compliance, ensuring corrective actions are implemented.
• Investigate repeat repairs, complaints, and tenant dissatisfaction to identify root causes and drive improvements.
• Monitor and follow up on corrective actions to ensure issues are resolved effectively.
• Assess tenant satisfaction and use feedback to improve service delivery and customer experience.
• Monitor contractor and operative performance, providing feedback to improve quality and first-time fix rates.
• Collaborate with operational teams to enhance repair quality, performance, and tenant outcomes.
• Communicate inspection findings and resolutions clearly with tenants and stakeholders.
• Maintain accurate inspection records and produce reports to identify trends and improvement opportunities.
• Provide technical guidance and support continuous improvement, innovation, and compliance with the Decent Homes Standard.

What are we looking for?

You’ll have a strong understanding of repairs, maintenance or construction and be confident assessing completed works against expected quality and compliance standards.

You’ll need a good eye for detail, but you’ll also need to be comfortable dealing with people. You’ll regularly work with operatives, contractors, colleagues and tenants, so being able to explain issues clearly and work constructively with others to put things right will be important.

Our ideal candidate?

Your CV will clearly demonstrate:

• A relevant qualification in construction, building inspection, surveying or a related discipline (e.g. NVQ, HNC or equivalent).
• Experience carrying out quality inspections within a repairs, maintenance, housing or similar construction environment, including identifying defects, non-compliance and required corrective actions.
• Good working knowledge of building regulations, Health & Safety requirements and relevant construction standards.
• Experience working with contractors and other stakeholders to address quality issues, monitor standards and support improvements in service delivery.

Working as a Quality Inspector

This isn't a role where you'll spend every day behind a desk.

You’ll split your time between visiting our properties to inspect completed works and office-based activity, reviewing findings, maintaining records, investigating trends and working with colleagues to improve performance.

As you’ll be travelling to our properties, a full UK driving licence is essential. A company van and fuel card are provided for business use.

Who are Midland Heart?

We’re one team working together for our tenants. We’re a large, ambitious housing organisation providing people with an affordable place to call home.

Our Repairs & Maintenance teams play an important role in making sure our homes remain safe, well maintained and somewhere our tenants are proud to call home. As a Quality Inspector, you’ll have a direct influence on the standard of the service we provide – helping us learn when things haven’t gone right and continually improve the quality of our repairs.

We welcome people from all walks of life and want Midland Heart to be a place where you can develop your skills, build your career and make an impact.

Interested?

• Applications close: 15th October 2026
• Assessments: 19th / 20th / 21st October 2026

We may close the vacancy early depending on the volume of applications received, so we’d encourage you to apply as soon as possible.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you’d like to discuss any adjustments you may need to support you through our recruitment process.