Quality Inspector - Repairs & Tenant Experience

Midland Heart Ltd; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Midland Heart Ltd is seeking a Quality Inspector to enhance the quality of repairs, tenant satisfaction and service performance. You will work with operatives, contractors and repairs teams to ensure repairs are right first time, learn from failures and support continual improvement.

You will split time between on-site inspections and office analysis, maintaining records, identifying trends and communicating findings clearly to tenants and stakeholders.

Qualifications

• Relevant qualification in construction, building inspection, surveying or related discipline.
• Experience carrying out quality inspections within repairs, housing or similar construction environment.
• Good working knowledge of building regulations, Health & Safety requirements and relevant construction standards.
• Experience working with contractors and other stakeholders to address quality issues, monitor standards and support improvements in service delivery.

Responsibilities

• Conduct quality inspections of completed repairs to ensure compliance and quality standards.
• Identify defects, service failures, and non-compliance, ensuring corrective actions are implemented.
• Investigate repeat repairs, complaints, and tenant dissatisfaction to identify root causes and drive improvements.
• Monitor and follow up on corrective actions to ensure issues are resolved effectively.
• Assess tenant satisfaction and use feedback to improve service delivery and customer experience.
• Monitor contractor and operative performance, providing feedback to improve quality and first-time fix rates.
• Collaborate with operational teams to enhance repair quality, performance, and tenant outcomes.
• Communicate inspection findings and resolutions clearly with tenants and stakeholders.
• Maintain accurate inspection records and produce reports to identify trends and improvement opportunities.
• Provide technical guidance and support continuous improvement, innovation, and compliance with the Decent Homes Standard.

Education

NVQ or equivalent

HNC

Job description

Midland Heart Ltd is seeking a Quality Inspector to enhance the quality of repairs, tenant satisfaction and service performance. You will work with operatives, contractors and repairs teams to ensure repairs are right first time, learn from failures and support continual improvement.

You will split time between on-site inspections and office analysis, maintaining records, identifying trends and communicating findings clearly to tenants and stakeholders.