On-Site Hire Desk Coordinator

Speedy Hire; Aberdeen City; On-site; GBP 22,000 - 26,000; Full time

Job summary

Speedy Hire in Aberdeen is seeking a Hire Desk Controller to manage inquiries, quotations, orders, and deliveries on-site. The role requires coordinating with the depot team to ensure tool availability, maintain records, and provide professional communication to customers.

The ideal candidate brings customer service experience, strong numeracy, and the ability to work in a fast-paced depot environment with safety compliance at the forefront.

Qualifications

• Experience in customer service or hire desk operations.
• Ability to use scheduling and booking systems.
• Organizational and time-management skills.
• Problem-solving to coordinate with depot team.
• Numeracy skills for quotations and invoices.
• On-site environment experience beneficial.

Responsibilities

• Handle incoming customer enquiries and provide clear communication.
• Prepare hire quotations and process orders.
• Arrange equipment deliveries and collections.
• Coordinate with the depot team to confirm availability.
• Maintain accurate records and update systems with hire details.
• Manage the hire schedule and resolve customer issues.
• Promote appropriate products and services while ensuring safety.

Skills

Customer service

Scheduling systems

Organizational skills

Problem-solving

Numeracy

On-site teamwork

Job description

Speedy Hire in Aberdeen is seeking a Hire Desk Controller to manage inquiries, quotations, orders, and deliveries on-site. The role requires coordinating with the depot team to ensure tool availability, maintain records, and provide professional communication to customers.

The ideal candidate brings customer service experience, strong numeracy, and the ability to work in a fast-paced depot environment with safety compliance at the forefront.