Hire desk controller

Speedy Hire; Aberdeen City; On-site; GBP 22,000 - 26,000; Full time

Job summary

Speedy Hire in Aberdeen is seeking a Hire Desk Controller to manage inquiries, quotations, orders, and deliveries on-site. The role requires coordinating with the depot team to ensure tool availability, maintain records, and provide professional communication to customers.

The ideal candidate brings customer service experience, strong numeracy, and the ability to work in a fast-paced depot environment with safety compliance at the forefront.

Qualifications

• Experience in customer service or hire desk operations.
• Ability to use scheduling and booking systems.
• Organizational and time-management skills.
• Problem-solving to coordinate with depot team.
• Numeracy skills for quotations and invoices.
• On-site environment experience beneficial.

Responsibilities

• Handle incoming customer enquiries and provide clear communication.
• Prepare hire quotations and process orders.
• Arrange equipment deliveries and collections.
• Coordinate with the depot team to confirm availability.
• Maintain accurate records and update systems with hire details.
• Manage the hire schedule and resolve customer issues.
• Promote appropriate products and services while ensuring safety.

Skills

Customer service

Scheduling systems

Organizational skills

Problem-solving

Numeracy

On-site teamwork

Job description

Company Description

Speedy Hire is the UK’s leading provider of tool and equipment hire services, offering everything from everyday essentials to specialist power, survey, and lifting solutions. The company also delivers professional training and a comprehensive range of support services to help customers work safely and efficiently. With over 130 depots across the UK and Ireland, Speedy Hire ensures quick access to equipment and services wherever they are needed. The business is committed to safety, sustainability, and reliable service, giving customers confidence that they are supported by an industry leader. Team members benefit from working in a dynamic environment focused on customer service and operational excellence.

Role Description

The Hire Desk Controller role at Speedy Hire is a full-time, on-site position based in Aberdeen. In this role, the individual will handle incoming customer enquiries, prepare hire quotations, process orders, and arrange equipment deliveries and collections. The Hire Desk Controller will coordinate closely with the depot team to ensure availability of tools and equipment, maintain accurate records, and update systems with hire details. Day-to-day tasks include managing the hire schedule, resolving customer queries, supporting account managers, and providing clear, professional communication to customers and colleagues. The role also involves promoting appropriate products and services, ensuring compliance with safety procedures, and contributing to a positive, efficient depot environment.

Qualifications

• Experience in customer service or hire desk operations, with strong communication and interpersonal skills.
• Ability to work with scheduling and booking systems, maintaining accurate data and documentation.
• Organizational and time-management skills to handle multiple enquiries, orders, and deadlines.
• Problem-solving skills to address customer issues and coordinate solutions with the depot team.
• Basic knowledge of tools, plant, or equipment hire (or willingness to learn) and an understanding of safety practices.
• Comfortable working in a fast-paced, on-site environment and collaborating effectively with colleagues.
• Numeracy skills for preparing quotations, pricing hires, and checking invoices.
• Previous experience in logistics, construction, or equipment hire is beneficial but not essential.