On-site Front Desk Coordinator – Mental Health Services

Pennine Care Nhs Foundation Trust; Oldham; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Generous annual leave

Flexible working opportunities

Continued Professional Development

Staff wellbeing service

Staff discounts

Résumé du poste

Pennine Care NHS Foundation Trust in Oldham is seeking a motivated receptionist to provide a compassionate front of house service. You will greet visitors, book patients into clinics, manage follow-ups, handle calls, and perform general administrative duties on-site.

The role emphasizes patient-centered care within a busy team. It requires strong communication skills and a professional, friendly approach to all staff and service users.

Qualifications

• GCSE English and Maths at grade C or above.
• Experience working in an administrative or reception role.
• Ability to handle phones and visitors professionally.

Responsabilités

• Greeting and booking in patients into clinics.
• Booking follow-up appointments under clinician direction.
• Answering telephone queries and providing appropriate responses.
• Cancelling and rescheduling appointments per service standards.
• Liaising with staff at all levels and performing admin duties.

Connaissances

Front of house

Reception

Customer service

Telephone handling

Formation

GCSE English - C or above

GCSE Maths - C or above

Experience in an administrative role

Description du poste

Pennine Care NHS Foundation Trust in Oldham is seeking a motivated receptionist to provide a compassionate front of house service. You will greet visitors, book patients into clinics, manage follow-ups, handle calls, and perform general administrative duties on-site.

The role emphasizes patient-centered care within a busy team. It requires strong communication skills and a professional, friendly approach to all staff and service users.