Receptionist

Pennine Care NHS FT; North Waterhouse Farm; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Flexible working opportunities

Continued Professional Development

Job summary

Pennine Care NHS Foundation Trust is seeking a motivated receptionist to join our Oldham site. This role is on-site only and involves welcoming patients, booking clinics, handling calls, and providing a courteous, responsive service to carers and service users.

You will manage appointment letters, maintain client records, and support clinicians and admin staff in a busy outpatient environment. Prior admin experience is desirable, and we welcome applicants with a caring, resilient approach to

Qualifications

• Greeting and booking in patients into clinics
• Answering telephone queries and handling these appropriately
• General administrative duties: photocopying, printing, sending letters and filing

Responsibilities

• To provide a front of house reception service to the office, providing directions and information to all visitors, staff and service users of the clinic as requested.
• Reception duties to include receiving and booking in of service user for clinics, booking follow-up appointments for clinics and sending out appointment letters.
• Be able to input electronic clinical documentation/notes or scanning of notes.
• Management and entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the patient.
• Complying with health and safety regulations and evacuation of the patient area where necessary.

Skills

Front desk reception

Telephone handling

Customer service

Liaising with staff

Education

GCSE English

GCSE Maths

Experience in administrative role

Tools

EDT (Electronic Data Transfer)

Electronic Records System

Job description

An exciting opportunity has arisen to make a difference to our patients and carers here in Oldham!

We are looking for a motivated, resilient individual to join our supportive and friendly team.

Based in our busy reception, you will provide a compassionate and responsive service to our patients and their carers.

This role is on-site only. No homeworking is available.

We cannot offer sponsorship of visas

Main duties of the job

Greeting and booking in patients into clinics

Booking appointments under direction of the clinician or Outpatient Manager

Taking telephone queries and handling these appropriately to reach a satisfactory conclusion

Cancelling, rescheduling appointments in line with our service standards

Liaising with staff at all levels

General administrative duties: photocopying, printing, sending letters and filing

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, sex, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Job responsibilities

• To provide a front of house reception service to the office, providing directionsand information to all visitors, staff and service users of the clinic as requested. Reception duties- to include receiving and booking in of service user for clinics,booking follow-up appointments for clinics and send out appointment letters.
• Answering the telephone and following up any queries generated by telephonecalls.
• All persons to be received in a friendly and courteous manner.
• To advise staff within the unit of any visitors received.
• Creating new case notes, upkeep and filing of case notes/medical reports to thestandard required by the Trust Records Management Policy.
• Cancel clinics when requested to do so by the Line Manager/ Clinicians. To ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service user.
• Be able to action electronic systems activity, i.e. data quality monitoring as directed by line Manager.
• Ability to input electronic clinical documentation/notes or scanning of notes
• Ability to access and utilise electronic data transfer (EDT)
• Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the patient.
• Complying with health and safety regulations and evacuation of the patient area where necessary.This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreedprocess

Person Specification

Education

• GCSE English - C or above
• GCSE Maths - C or above
• Experience in an administrative role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.