Patient Services Front Desk & Admin Coordinator

Central and North West London NHS Foundation Trust; Greenhill; On-site; GBP 21,000 - 25,000; Full time

Job summary

Central and North West London NHS Foundation Trust is seeking an Administrator/Receptionist for The Mental Health Centre in Harrow, London. You will be the first point of contact, delivering professional front-of-house service and a range of administrative support to clinical teams.

The role involves managing reception, appointments, and records, coordinating room bookings, and liaising with Estates to ensure safe, efficient service delivery. Occasional work at other Trust locations is expected.

Qualifications

• Must possess strong front-of-house and customer service orientation.
• Excellent communication skills and ability to maintain confidentiality and patient care.
• Calm under pressure with ability to manage competing demands in a busy healthcare setting.

Responsibilities

• Provide a professional front-of-house service for patients, visitors and staff.
• Manage reception duties: handle enquiries, monitor access, book appointments, maintain records.
• Deliver administrative support to clinical teams; process referrals and coordinate room bookings.
• Liaise with Estates and Facilities; escalate issues and conduct safety checks.
• Take site responsibilities as Nominated Fire Officer and ensure health and safety procedures.

Skills

Front-of-house

Customer service

Discretion/confidentiality

Communication skills

Tools

SystmOne

Room bookings

Job description

Central and North West London NHS Foundation Trust is seeking an Administrator/Receptionist for The Mental Health Centre in Harrow, London. You will be the first point of contact, delivering professional front-of-house service and a range of administrative support to clinical teams.

The role involves managing reception, appointments, and records, coordinating room bookings, and liaising with Estates to ensure safe, efficient service delivery. Occasional work at other Trust locations is expected.