Receptionist

Pennine Care Nhs Foundation Trust; Oldham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working opportunities

Continued Professional Development

Staff wellbeing service

Staff discounts

Job summary

Pennine Care NHS Foundation Trust in Oldham is seeking a motivated receptionist to provide a compassionate front of house service. You will greet visitors, book patients into clinics, manage follow-ups, handle calls, and perform general administrative duties on-site.

The role emphasizes patient-centered care within a busy team. It requires strong communication skills and a professional, friendly approach to all staff and service users.

Qualifications

• GCSE English and Maths at grade C or above.
• Experience working in an administrative or reception role.
• Ability to handle phones and visitors professionally.

Responsibilities

• Greeting and booking in patients into clinics.
• Booking follow-up appointments under clinician direction.
• Answering telephone queries and providing appropriate responses.
• Cancelling and rescheduling appointments per service standards.
• Liaising with staff at all levels and performing admin duties.

Skills

Front of house

Reception

Customer service

Telephone handling

Education

GCSE English - C or above

GCSE Maths - C or above

Experience in an administrative role

Job description

Job overview

An exciting opportunity has arisen to make a difference to our patients and carers here in Oldham!

We are looking for a motivated, resilient individual to join our supportive and friendly team.

Based in our busy reception, you will provide a compassionate and responsive service to our patients and their carers.

This role is on-site only. No homeworking is available.

We cannot offer sponsorship of visas

Main duties of the job

Greeting and booking in patients into clinics

Booking appointments under direction of the clinician or Outpatient Manager

Taking telephone queries and handling these appropriately to reach a satisfactory conclusion

Cancelling, rescheduling appointments in line with our service standards

Liaising with staff at all levels

General administrative duties: photocopying, printing, sending letters and filing

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, sex, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Detailed job description and main responsibilities

• To provide a front of house reception service to the office, providing directions
  and information to all visitors, staff and service users of the clinic as requested.
  Reception duties- to include receiving and booking in of service user for clinics,
  booking follow-up appointments for clinics and send out appointment letters.
• Answering the telephone and following up any queries generated by telephone
  calls.
• All persons to be received in a friendly and courteous manner.
• To advise staff within the unit of any visitors received.
• Creating new case notes, upkeep and filing of case notes/medical reports to the
  standard required by the Trust Records Management Policy.
• Cancel clinics when requested to do so by the Line Manager/ Clinicians. To ensure service users are given a new appointment. Follow up the cancellation with a letter and where appropriate telephone the service user.
• Be able to action electronic systems activity, i.e. data quality monitoring as directed by line Manager.
• Ability to input electronic clinical documentation/notes or scanning of notes
• Ability to access and utilise electronic data transfer (EDT)
• Management and Entering of referrals and outpatient appointments onto the computerised Records System and being a point of contact for queries relating to the patient.
• Complying with health and safety regulations and evacuation of the patient area where necessary.
  This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process

Person specification

Education

Essential criteria

• GCSE English - C or above
• GCSE Maths - C or above
• Experience in an administrative role

Pre-Employment Checks

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

“We can work flexibly, as a modern and model employer, flexible and less than full-time working isn’t a barrier to progress in the NHS – it is commonplace”. To support a positive experience for all colleagues we are committed to considering all requests for flexible working, in line with service needs.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.