On-Site Electrical Tech Support Engineer

Energy Jobline CVL; Tamworth; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave plus bank hols

Option to purchase up to 5 additional

Health Cashback Plan

Pension Scheme

Life Assurance

Free parking

Job summary

Energy Jobline CVL is seeking a Technical Support Engineer for their Tamworth site to provide expert guidance on electrical products and support customers and colleagues across the portfolio. The role emphasizes strong electrical knowledge, problem-solving and clear communication, with on-site duties Monday–Friday.

You will interpret drawings, prepare technical drawings with Illustrator, and assist the Sales Team with quotations while maintaining compliance documentation.

Qualifications

• Strong electrical knowledge including wiring, installation practices and electrical systems.
• Strong problem-solving skills and ability to understand customer requirements.
• Excellent written and verbal communication; customer-focused approach.
• Well organized with ability to manage competing priorities and deadlines.
• Able to work in a team and independently, using your own initiative.
• Confident using Microsoft Office and standard workplace systems.
• GCSE Maths and English or demonstrable experience.
• Previous technical support experience and knowledge of low-voltage electrical accessories would be desirable.
• Experience in electrical, manufacturing or construction sectors would be desirable.
• Electrical qualifications or practical electrical installation experience would be desirable.
• Ability to interpret technical drawings, wiring schematics and product specifications would be desirable.

Responsibilities

• Respond promptly and professionally to customer enquiries by telephone and email, providing clear product guidance.
• Investigate and resolve technical issues through research, replication and structured troubleshooting.
• Interpret schematic drawings and electrical schedules to produce populated distribution board drawings using Illustrator.
• Prepare accurate take-offs and cross-specifications to support quotations for the external Sales Team.
• Translate product guidance and customer requirements into clear technical drawings.
• Log technical support cases and maintain records for reporting and analysis.
• Maintain current technical data, drawings, certification and compliance documentation across product ranges.
• Support the Technical Team in meeting product compliance and certification requirements.
• Work closely with sales teams to resolve customer-specific issues and support commercial requirements.
• Attend customer sites when required to investigate and resolve technical issues.
• Use Adobe Creative Cloud, Microsoft Office and email to complete day-to-day responsibilities.
• Carry out all duties in line with company health and safety policies.

Skills

Electrical knowledge

Problem-solving

Communication skills

Organization

Teamwork & independence

Microsoft Office

GCSE Maths/English

Technical support experience

LV electrical accessories knowledge

Electrical sector experience

Reading drawings/wiring schematics

Education

GCSE Maths and English

Tools

Adobe Illustrator

Adobe Creative Cloud

Microsoft Office

Job description

Energy Jobline CVL is seeking a Technical Support Engineer for their Tamworth site to provide expert guidance on electrical products and support customers and colleagues across the portfolio. The role emphasizes strong electrical knowledge, problem-solving and clear communication, with on-site duties Monday–Friday.

You will interpret drawings, prepare technical drawings with Illustrator, and assist the Sales Team with quotations while maintaining compliance documentation.