Electrical Solutions Engineer

Ovia Group; Tamworth; Remote; GBP 28,000 - 38,000; Full time

Benefits offered by this job

5 extra days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore Group is seeking a Technical Support Engineer in Tamworth to join the Technical & Quality Department. The role is office-based from 8:30am to 5:00pm, focusing on providing expert technical support across Scolmore's product portfolio while delivering exceptional service.

Responsibilities include responding to inquiries, guiding customers and sales teams, troubleshooting, producing drawings in Adobe Illustrator, and supporting the Sales Team with take-offs and quotations.

Qualifications

• Strong electrical knowledge and wiring/installation understanding.
• Ability to diagnose and resolve technical issues through structured troubleshooting.
• Excellent written and verbal communication with customers and colleagues.

Responsibilities

• Respond to customer enquiries by phone and email.
• Provide accurate guidance on Scolmore Group products to customers and sales teams.
• Investigate technical issues and reproduce problems to resolve them.
• Create and translate technical drawings from product guidance and customer requirements.
• Log and maintain accurate technical data, drawings, and compliance documentation.
• Support sales team with quotations and cross-specifications.
• Attend customer sites to resolve on-site issues when required.

Skills

Electrical knowledge

Problem-solving

Communication

Teamwork

Organisation

MS Office

Adobe Illustrator

Education

GCSE Maths & English

Tools

Adobe Creative Cloud

Microsoft Office

Job description

Scolmore Group is seeking a Technical Support Engineer in Tamworth to join the Technical & Quality Department. The role is office-based from 8:30am to 5:00pm, focusing on providing expert technical support across Scolmore's product portfolio while delivering exceptional service.

Responsibilities include responding to inquiries, guiding customers and sales teams, troubleshooting, producing drawings in Adobe Illustrator, and supporting the Sales Team with take-offs and quotations.