Technical Support Engineer in Tamworth, Staffordshire

Energy Jobline CVL; Tamworth; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave plus bank hols

Option to purchase up to 5 additional

Health Cashback Plan

Pension Scheme

Life Assurance

Free parking

Job summary

Energy Jobline CVL is seeking a Technical Support Engineer for their Tamworth site to provide expert guidance on electrical products and support customers and colleagues across the portfolio. The role emphasizes strong electrical knowledge, problem-solving and clear communication, with on-site duties Monday–Friday.

You will interpret drawings, prepare technical drawings with Illustrator, and assist the Sales Team with quotations while maintaining compliance documentation.

Qualifications

• Strong electrical knowledge including wiring, installation practices and electrical systems.
• Strong problem-solving skills and ability to understand customer requirements.
• Excellent written and verbal communication; customer-focused approach.
• Well organized with ability to manage competing priorities and deadlines.
• Able to work in a team and independently, using your own initiative.
• Confident using Microsoft Office and standard workplace systems.
• GCSE Maths and English or demonstrable experience.
• Previous technical support experience and knowledge of low-voltage electrical accessories would be desirable.
• Experience in electrical, manufacturing or construction sectors would be desirable.
• Electrical qualifications or practical electrical installation experience would be desirable.
• Ability to interpret technical drawings, wiring schematics and product specifications would be desirable.

Responsibilities

• Respond promptly and professionally to customer enquiries by telephone and email, providing clear product guidance.
• Investigate and resolve technical issues through research, replication and structured troubleshooting.
• Interpret schematic drawings and electrical schedules to produce populated distribution board drawings using Illustrator.
• Prepare accurate take-offs and cross-specifications to support quotations for the external Sales Team.
• Translate product guidance and customer requirements into clear technical drawings.
• Log technical support cases and maintain records for reporting and analysis.
• Maintain current technical data, drawings, certification and compliance documentation across product ranges.
• Support the Technical Team in meeting product compliance and certification requirements.
• Work closely with sales teams to resolve customer-specific issues and support commercial requirements.
• Attend customer sites when required to investigate and resolve technical issues.
• Use Adobe Creative Cloud, Microsoft Office and email to complete day-to-day responsibilities.
• Carry out all duties in line with company health and safety policies.

Skills

Electrical knowledge

Problem-solving

Communication skills

Organization

Teamwork & independence

Microsoft Office

GCSE Maths/English

Technical support experience

LV electrical accessories knowledge

Electrical sector experience

Reading drawings/wiring schematics

Education

GCSE Maths and English

Tools

Adobe Illustrator

Adobe Creative Cloud

Microsoft Office

Job description

Technical Support Engineer

Our client is looking for a Technical Support Engineer to join their Technical & Quality team, providing technical guidance and support to customers and colleagues across their electrical product portfolio.

This role would suit someone with strong electrical knowledge, including wiring, installation practices and electrical systems, who enjoys solving technical problems and providing clear, practical advice.

As a Technical Support Engineer, you will need to have/be:

• Strong electrical knowledge, including a sound understanding of wiring, installation practices and electrical systems.
• Strong problem-solving skills, with the ability to understand customer requirements and identify practical solutions.
• Excellent written and verbal communication skills and a professional, customer-focused approach.
• Well organised, with the ability to manage competing priorities and deadlines.
• Able to work effectively as part of a team and independently, using your own initiative.
• Confident using Microsoft Office and standard workplace systems.
• GCSE Maths and English or demonstrable experience.
• Previous technical support experience and knowledge of low-voltage electrical accessories, including sockets, switches and distribution boards, would be desirable.
• Experience within the electrical, manufacturing or construction sectors would be desirable.
• Electrical qualifications or practical electrical installation experience would be desirable.
• The ability to interpret technical drawings, wiring schematics and product specifications would be desirable.

Details:

• Salary: Up to £33,000
• Working Hours: Full time, Monday–Friday
• Location: Tamworth, on site
• Duration: Permanent

As a Technical Support Engineer, you will:

• Respond promptly and professionally to customer enquiries by telephone and email, providing clear, accurate product guidance to customers and sales teams.
• Investigate and resolve technical issues through research, replication and structured troubleshooting.
• Interpret schematic drawings and electrical schedules to produce populated distribution board and consumer unit drawings using Adobe Illustrator.
• Prepare accurate take-offs and cross-specifications to support quotations for the external Sales Team.
• Translate product guidance and customer requirements into clear, tailored technical drawings.
• Accurately log technical support cases and maintain records for reporting and analysis.
• Maintain current and accessible technical data, drawings, certification and compliance documentation across the product ranges.
• Support the Technical Team in meeting product compliance and certification requirements.
• Work closely with sales teams to resolve customer-specific issues and support commercial requirements.
• Attend customer sites when required to investigate and resolve technical issues.
• Use Adobe Creative Cloud, Microsoft Office and email to complete day-to-day responsibilities.
• Carry out all duties in line with company health and safety policies.

Benefits of working as a Technical Support Engineer:

• 24 days annual leave plus bank holidays
• Option to purchase up to 5 additional days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free parking