Electrical & Controls Troubleshooting Engineer

Energy Jobline CVL; Rushden; On-site; GBP 35,000 - 45,000; Full time

Job summary

Energy Jobline CVL is seeking a Technical Support Engineer – Electrical & Controls in Rushden. You will read wiring diagrams, diagnose faults, and guide field engineers to resolve issues from our head office, minimising downtime and improving customer satisfaction.

This on-site role requires an engineering background, strong diagnostic skills, and the ability to explain technical problems clearly to customers and colleagues. A commutable distance to Rushden is essential.

Qualifications

• Engineering background in electrical, mechanical, electromechanical, controls or related discipline.
• Confident reading and interpreting wiring diagrams, electrical schematics and technical drawings.
• Strong fault-finding and diagnostic skills with ability to identify components and understand systems.
• Good understanding of electrical systems, with mechanical/controls knowledge as a plus.
• Experience supporting engineers or providing technical assistance.
• Confident communication and ability to explain technical issues clearly to customers and colleagues.
• Good IT skills and ability to manage technical information using internal systems.
• Proactive, analytical approach with a passion for problem-solving.
• Based within a commutable distance of Rushden.

Responsibilities

• Provide technical support and troubleshooting to customers and field engineers by phone.
• Read and interpret wiring diagrams, circuit diagrams and schematics to identify faults and determine solutions.
• Diagnose electrical, mechanical and controls-related issues across equipment and systems.
• Identify components, replacement parts, tooling and equipment required for repairs.
• Guide field engineers through fault-finding procedures and repairs.
• Review technical information to establish root cause of faults.
• Record, update and progress technical jobs using internal systems.
• Collaborate with customer service and engineering teams to resolve issues efficiently.
• Help minimise downtime and improve customer experience.

Skills

Wiring diagrams interpretation

Fault finding

Technical diagnostics

Electrical systems knowledge

Communication skills

IT/system literacy

Education

Electrical/Controls engineering degree

Tools

Internal systems

Job description

Energy Jobline CVL is seeking a Technical Support Engineer – Electrical & Controls in Rushden. You will read wiring diagrams, diagnose faults, and guide field engineers to resolve issues from our head office, minimising downtime and improving customer satisfaction.

This on-site role requires an engineering background, strong diagnostic skills, and the ability to explain technical problems clearly to customers and colleagues. A commutable distance to Rushden is essential.